About Seasons Living
Seasons Living is a privately owned Independent Living Retirement and Aged Care provider. We have various locations across Queensland and are looking for the best people to help make a difference as we create safe, vibrant, and caring communities where people can age with independence, comfort, and grace.
About the Role
Reporting to the Community Manager, you will provide valuable and efficient administrative assistance to ensure all administration and reception tasks are achieved within the required timeframes, while delivering a positive customer experience. Casual position available, approx. 20hrs per week, no weekend work.
Core Responsibilities
* Maintain professional working relationships with all stakeholders.
* Provide quality frontline customer service in a positive and professional manner.
* Deal courteously and efficiently with enquiries received in person, by telephone, or email.
* Undertake all administrative activities adhering to current systems and procedures.
* Handle mail, couriers, deliveries, correspondence, and documentation.
* Process and file invoices according to requirements (AP/Payables).
* Accurately input daily resident accounts and on-charges.
* Place required orders as directed (e.g. stationary, PPE, equipment etc).
* Arrange maintenance and repair of office equipment as required and directed.
* Record, type, and file meeting minutes as directed.
* Make appointments for managers and redirect phone/email messages.
* Undertake filing, banking, reconciliations, and audits as required.
* Manage and record bus bookings, lifestyle trips and meal requests/changes.
* Ensure privacy, confidentiality and dignity of residents and staff.
Top Skills
* Demonstrated experience in providing confidential administrative support and maintaining appropriate administrative systems with attention to detail.
* Strong commitment to organisational goals and customer service and a demonstrated capacity to project a positive image through appropriate behavior and attire.
* Exceptional computer and IT skills, including Word, Excel, PowerPoint, Office and Microsoft Teams.
* Excellent interpersonal, communication and presentation skills.
* Ability to work in a team environment and communicate to all levels effectively.
* Ability to coordinate tasks, set priorities and work to timelines in a pressured and changing environment.
* Interest in ongoing personal and professional development.
Capabilities
* Communication: Professional communicator and personal presentation when dealing with external parties and residents.
* Level-headed: Ability to work well under pressure and approach things logically.
* Organised: Lover of clear processes and effective data handling.
* Detail Oriented: High attention to detail and accuracy.
* Personal Attributes: People person, genuine passion for interacting with older people. respectful, optimistic, decisive, reliable, driven, problem solver, team player.
Requirements
* Tertiary qualification in administration, aged care, community services, property, or hospitality and/or equivalent relevant experience in a similar role.
* 1yrs+ experience in an administration and/or reception role.
* Excellent communication and computer/technology skills.
* Flexibility with hours when workload demands.
* Unrestricted Australian working rights.
* Current national Police check.