Are you good with people and numbers? Got experience in the Roofing Supply industry?
We are seeking a Roofing Sales Consultant to join our small but mighty team. This role spans two roofing supply brands under the one roof (see what we did there?) - Polycarbonate Roofing and Insulated Roofing Panels.
We are a small family business with 30+ years of trade in the roofing supply industry, now being run by a second generation. We sell roofing supplies (we do not offer installation services) to customers all around Australia. Our offices are in Capalaba.
This role is suited to an individual who enjoys servicing inbound customer sales enquiries (mostly via phone and email) with friendly professionalism, and generating quotes based on qualified enquiries.
You'll enjoy using your math skills, spatial awareness, common sense and attention to detail to generate accurate quotes for customers looking to purchase roofing supplies.
You may live near our office in Capalaba and looking to skip the city commute, have great organisational and interpersonal skills, and enjoy working in a dynamic role within a small, stable team.
And you'll probably love our policy of early finishes for the whole team at 2.30pm on Friday afternoons.
If this sounds like you, read on
Our ideal candidate has experience in the roofing and/or building industries. We are also open to considering candidates who have demonstrated relevant experience in other 'like' product sales environments, with a record of strong sales support, quoting and customer service skills.
This Roofing Sales Consultant role offers long-term stability for the right candidate.
It is full-time and office-based: 8.30am - 4.30pm Monday to Thursday with a bonus early finish at 2.30pm on Friday afternoons.
Still with us? Read on to discover more about day to day tasks involved in this role.
Sales, Quoting & Customer Support (Approximately 80% of the role):
* First Point of Contact: Serve as the friendly initial contact and professional first impression for potential new customers via inbound sales enquiries: primarily via phone calls, plus web forms and occasional in-person office visits.
* Respond promptly to customer inquiries via phone, email, or chat, providing accurate information about queries relating to products, pricing and availability.
* Assist customers with product selection, recommendations, and technical inquiries. Obtaining all necessary customer and job details to be able to generate an accurate quote. Support customers through follow-up, ordering, payment processing and confirmation of details for delivery of roofing supplies.
* Liaise with our roofing supply and other partners to order materials for confirmed customer orders and delivery.
* Email Management: Maintain, redirect, and professionally respond to the majority of incoming customer emails across two inboxes in a timely manner.
Administration and Office Management (Approximately 20% of the role):
* Build and maintain strong relationships with customers and suppliers – be the first point of call and resolve general queries where possible across our two roofing supply brands that operate out of the same Capalaba office: Polycarbonate Roofing and Insulated Roofing Panels.
* Systems: Work with the team to implement improved systems, processes and procedures within the office and your role for maximum clarity, accuracy and efficiency.
* Administration: Provide ad hoc administrative support.
* Cleaning: Assist with keeping our small office environment clean and tidy (every member of our small team holds shared responsibility for cleaning tasks).
Our Ideal Candidate Will Possess:
* The ability to accurately understand building plans and use them to calculate quotes for roofing sheets and other components (number of screws, posts, etc) with confidence.
* Great people skills as a friendly and professional first point of contact for our customers.
* Proven project management skills and the ability to work autonomously with task ownership.
* A productive and proactive work ethic with a positive attitude and a view to this becoming a steady, supported, long-term role.
* Ability to give and receive feedback effectively, communicating with customers and colleagues in a professional manner.
* Flexibility and work-with-ability: as a small business, we are constantly evolving and as our business grows and changes, so may the daily tasks and responsibilities involved in this role.
* Australian citizenship (no visa sponsorship is available for this role)
This role will not suit:
* Extreme extroverts and social butterflies who prefer working in large teams and bustling office environments.
* Someone seeking a short-term employment commitment.
* Someone who does not like to spend most of their day talking to a wide range of people on the phone, in a helpful and professional manner.
* Someone on a temporary work permit or requiring sponsorship.
Your Skills and Experience:
* Min 3 years experience in a Customer Service or Sales role AND/OR hands-on experience in the roofing or building industry with demonstrated knowledge of the roofing products we sell.
* Strong math skills, particularly in terms working out area/coverage based on building drawings to confidently quote pricing on roofing supplies like sheets, screws and posts, etc.
* Strong interpersonal skills.
* An innate "customer first" attitude and dedication to providing service that exceeds client expectations and meets deadlines.
* High levels of attention to detail, accuracy and ability to prioritise.
* Solid computer skills including the use of Microsoft Office (Word, Excel & Outlook).
* Proficiency with MYOB is highly regarded.
* Ability to learn new tasks and product details quickly.
* Strong customer service skills, ethical standards and loyalty.
* Demonstrated experience in a roofing, trade or construction will be VERY well regarded.
Applications:
If this role sounds like the stable, long-term opportunity you've been looking for, please submit your application (CV + a cover letter) outlining your experience and suitability for the role.
Please note that only applicants meeting the criteria outlined above will be contacted as part of the short-listing process.
All applications will be treated as strictly confidential.
This role will have a 6-month probationary period to make sure we are a great fit for each other as employer and employee.
Apply now to explore this opportunity to become an integral part of the Polycarbonate Roofing & Insulated Roofing Panels team.