Overview
Loss Adjuster / Claims Manager / Insurance Professional – Gold Coast, Queensland, Australia.
Joining the Gold Coast team as an experienced Loss Adjuster, you will become an integral part of our strong team, that will ultimately assist in restoring our customers' lives, where they've faced loss or damage to their properties. You will be a self-starter and will be confident in completing site inspections, ascertaining cause and extent of damage, appointing trades/other relevant specialists, and providing a seamless end-to-end claims experience for the customer. While this role would suit someone who has a loss adjusting/claims background, we are open to hearing from you if you are a tradesperson, have a property management background, or have worked in a similar field where you can apply your transferrable skills to managing claims from start to finish.
Benefits include a competitive salary, opportunity for annual performance bonus, car allowance, laptop, company phone, and many other company benefits.
About Crawford
Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events. Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from first notification of loss through to litigation.
Loss adjusting – property, major and complex loss, catastrophe response
Third party administration (Crawford TPA is a Lloyd's accredited provider)
Forensic accounting including business interruption expertise
Cyber response
Managed repair services (Contractor Connection)
Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
To learn more about Crawford, please visit.
About You
You will be a calm and confident operator who:
Is an expert communicator; empathetic by nature; excellent listener – able to communicate concisely and tailor messaging (verbal and written) to their intended audience, which translates to high-calibre reports for clients
Is a problem solver with a curious persona; searches for root causes and proactively finds solutions throughout the claim journey
Is intrinsically driven to provide the highest level of customer service that is always thoughtful and timely
Has a growth mindset that values continuous learning and adapts to new information and change with ease
Is resilient and focused on achieving positive outcomes for key stakeholders
Key Requirements
Deliver professional and excellent service when completing on-site and desktop assessments, interacting with customers and clients
Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders
Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims
Previous experience as a Loss Adjuster is desirable; similar skills in related service industries will be highly regarded
Loss Adjusting qualifications preferred, or professional qualifications applicable to the Loss Adjusting industry
Trade qualifications would be advantageous
Current and valid driver's licence
Employment Details
Seniority level: Associate
Employment type: Full-time
Job function: Consulting, General Business, and Project Management
Industries: Insurance, Claims Adjusting, Actuarial Services, and Insurance Carriers
It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.
References: Referrals increase your chances of interviewing at Crawford & Company.
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📌 Loss Adjuster / Claims Manager / Insurance Professional
🏢 Crawford
📍 Gold Coast