Job Title: Restaurant Service Leader
As a key member of our food and beverage team, you will play a pivotal role in supporting daily operations, leading service delivery, and mentoring high-performing teams to create unforgettable dining experiences.
In this fast-paced, high-volume environment, you will thrive by maintaining exceptional service standards, attention to detail, and a commitment to excellence.
Responsibilities:
* Supervise restaurant operations during service, ensuring seamless execution and high-quality service delivery.
* Support and guide team members during shifts, upholding service and grooming standards.
* Coordinate daily tasks such as table setting, cleaning, opening/closing the restaurant, and preparing drinks and service areas.
* Manage staff rosters, including filling shifts and adjusting for absences.
* Monitor stock and supplies, placing orders, conducting stock counts, and resolving any stock issues.
* Engage with guests professionally and report serious problems to management.
* Train new staff and support current team members to improve skills and service delivery.
* Lead pre-shift meetings to prepare and motivate the team before service.
* Maintain safety and health protocols, ensuring a safe working environment.
Requirements:
* Minimum 2 years' experience in a team leader or senior Food Beverage service role.
* Strong leadership, coaching, and delegation skills with a hands-on approach to service delivery.
* Proven ability to maintain high service standards in a fast-paced and dynamic environment.
* Excellent communication and interpersonal skills with a guest-first mindset.
* Sound knowledge of stock and inventory management processes.
* Solid understanding of workplace health & safety procedures and compliance.
* Professional personal presentation and reliability.
What We Offer:
* A comprehensive suite of benefits supporting your well-being, including paid birthday leave, hotel perks, enhanced parental leave, proactive health days, and flexible work options.
* Access to our lifelong development program and career milestone celebrations.
* Transfer of entitlements as you move and grow with us.
* Discount retail platform access that maximizes your earnings.