Join to apply for the Claims Officer role at Suncorp Group
2 days ago Be among the first 25 applicants
Join to apply for the Claims Officer role at Suncorp Group
Claims Officer Opportunity – 12-Month Initial Contract
Make a Difference Across Australia
Suncorp Group is dedicated to making a positive impact on people and the communities they call home. Our Claims teams play a crucial role in this mission, providing essential support and understanding to customers during their most challenging times, and working towards outcomes that restore their lives to a healthier, happier path.
We are currently seeking a Claims Officer to join us on an initial 12-month contract. The ideal start date will be 8 September or 15 September .
What You'll Do
* Manage inbound and outbound calls with customers, suppliers, and brokers relating to Commercial Non-Fleet, Corporate Fleet, and Leasing claims.
* Resolve customer and intermediary issues and complaints with empathy and professionalism.
* Proactively case-manage a portfolio of claims from start to resolution, ensuring a customer-first approach.
* Keep customers, intermediaries, and stakeholders fully informed of claim progress.
* Identify potential fraudulent claims, recovery opportunities, and salvage prospects.
* Gather, assess, and interpret claim information to make sound decisions.
* Build and maintain strong internal and external relationships with customers, intermediaries, suppliers, professional service providers, offshore partners, risk managers, and internal business teams.
What You'll Bring
* A proven record of delivering excellent customer service.
* Exceptional listening and communication skills in a high-volume call environment.
* Ability to demonstrate compassion, empathy, and strong problem-solving skills.
* Understanding of (or willingness to learn) commercial insurance markets, industry principles, and regulatory requirements.
Role Requirements & Hours
* Hours of work: Between 8:00am – 7:00pm (flexible shifts within these times).
* Hybrid working arrangement: Office/home-based split.
* Home office requirements: A private space with a door and reliable internet connection.
What We Can Offer You
* Salary: $83,400 (inclusive of superannuation)
* Leave Benefits – Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
* Hybrid Working – Work where you thrive with a flexible blend of on-site and at-home arrangements.
* Work-Life Balance – Time and support to thrive personally and professionally.
* Staff Discounts – Access to exclusive offers on Suncorp brands (AAMI, Shannons, Apia & more) plus discounts from over 400 top retailers.
* Reward & Recognition Programs – Celebrate your hard work and achievements.
* Career Development – Ongoing training, growth opportunities, and career support.
* Reputable Employer – Nationally trusted, inclusive, and diverse workplace.
* Community Engagement – Get involved in initiatives such as Spirit to Cure.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Our Culture
At Suncorp, our purpose has been at the heart of our business for over 100 years: Building futures and protecting what matters. To deliver exceptional experiences, we've become even more customer-focused, innovative, and performance-driven.
We live our values every day – caring for others, being courageous, and doing the right thing. If you want to make a real difference and be part of a supportive, high-performing team, we'd love to hear from you.
Chase the sun – apply online today
We welcome applicants from all backgrounds, even if you don't meet every requirement listed above. Your unique skills and experiences are valued here.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Finance and Sales
* Industries
Financial Services and Insurance
Referrals increase your chances of interviewing at Suncorp Group by 2x
Sign in to set job alerts for "Claims Officer" roles.
Parramatta, New South Wales, Australia 5 days ago
Claims Specialist - Claims and Workplace Health
Parramatta, New South Wales, Australia 4 days ago
St Leonards, New South Wales, Australia A$90,000.00-A$100,000.00 3 days ago
Parramatta, New South Wales, Australia 2 months ago
Sydney, New South Wales, Australia 2 months ago
Parramatta, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Claims Governance Officer - 12 Month Contract
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Senior Claims Officer - Property Liability
Claims Treatment Specialist (Physiotherapy)
Sydney, New South Wales, Australia 5 days ago
Sydney, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia 3 days ago
St Leonards, New South Wales, Australia 1 week ago
Assistant Director, Government Relations and Advocacy, EL1 (EA2025/142)
Sydney, New South Wales, Australia 3 days ago
Senior Procurement Officer, APS6 (EA2025/141)
Sydney, New South Wales, Australia 3 days ago
Ministry of Defence (MOD) Finance Manager - British High Commission Canberra
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 6 days ago
Program Manager - Inclusive Employment Australia - Program 2
Merrylands, New South Wales, Australia 2 weeks ago
Program Manager - Inclusive Employment Australia - Program 2
Ryde, New South Wales, Australia 1 week ago
Program Manager - Inclusive Employment Australia - Program 2
Mount Druitt, New South Wales, Australia 1 week ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr