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At Eagers Automotive we are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.
Eagers Automotive - the number one oldest listed automotive retail group in Australia with over 24 locations in South Australia and 19 different vehicle brands.
We are searching for a talented customer service champion to join our Service Bookings team on a FULL TIME (Monday - Friday) located at Wingfield with support hours of 08:30-16:30. You will gain experience in all vehicle brands that we support, the day-to-day workings of our service departments and providing our guests with guidance over the phone where applicable. This role may also provide flexible working from home opportunities 2 days a week for candidates who prove their reliability and demonstrate competency after their probation period.
The successful applicant will enjoy many benefits associated with being part of Eagers Automotive Group - SA Cars, including :
* Competitive hourly rates
* A strong and enjoyable culture
* A five-day working week
* Potential for future career growth within the Eagers Automotive Group
* Discounted health insurance, finance & insurance
* Employee purchase policy
* Employee assistance program
* Novated leasing and vehicle subscription offers.
Responsibilities
* Service Bookings via phone calls and online bookings.
* Responding to customer voicemails and emails
* Checking for product recalls
* Providing accurate service pricing to guests
* Communicating with our guests in a professional, knowledgeable and timely fashion
* Communicating with service advisors when appropriate to arrange parts, loan cars, pick-ups etc
* Proactively identifying activities for continuous service improvement
* Meeting manufacturer call handling expectations
* Attending monthly training and participating in team meetings and culture building activities
Requirements
* Previous experience in a customer support role (experience in the automotive industry is advantageous however not essential)
* Ability to communicate over the phone
* Able to handle objections and challenging calls as well as maintain professionalism in difficult customer facing environments
* Proficiency in word processing and computer skills with experience in using Office applications such as Outlook, Word and Excel
* Strong written and verbal communication skills
* Familiarity with CSI systems and practices
* Customer focus and adaptability to different personality types
* Ability to multi-task, set priorities and manage time effectively whilst adhering to schedule.
* Ability to handle high call and email volume whilst meeting KPIs
* Be collaborative in a team environment
* Strong work ethic and the ability to be productive when working autonomously
* Excellent focus and attention to detail
* Ability to serve our guests face to face
* Experience in contributing to high customer satisfaction scores
* Other duties as required
At Eagers Automotive, we strongly believe in our core values: Integrity | Inclusiveness | Owner's Mindset | Agility.
Eagers Automotive - Moving Together
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