Job Overview
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* We are seeking a seasoned Problem Management Specialist to lead our team in resolving complex issues and improving service delivery.
* This is a challenging role that requires strong analytical and problem-solving skills, as well as excellent communication and stakeholder engagement abilities.
Key Responsibilities
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1. Develop and implement effective problem-solving frameworks to identify root causes and drive timely resolution of incidents.
2. Collaborate with cross-functional teams to improve service quality and reduce incident recurrence.
3. Analyse data and trends to proactively identify systemic issues and recommend strategic solutions.
4. Provide leadership and guidance to technical teams to promote a culture of continuous improvement and client-focused service delivery.
Required Skills and Qualifications
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* Australian Citizenship and ability to obtain and maintain a security clearance (NV1 or higher).
* Strong background in IT operations, incident management, and vendor coordination.
* Proven experience in leading Problem Management functions in large-scale environments.
* Excellent communication, stakeholder engagement, and analytical skills.
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