OverviewAs a Guest Service Agent for Crowne Plaza Canberra, you\'ll play a big part in our guest experience, including hotel check-in and check-out, upselling, problem resolution, providing guest recognition and assisting our guests with any requests they may have.
Your ability to deliver our guests a seamless and memorable Crowne Plaza Canberra experience will make you an integral member of the Front Office team.ResponsibilitiesCreating truly memorable guest experiences with the warmest of welcomesTaking, managing, and receiving payments for guest bookingsMaking the check-in and check-out process feel swift and seamlessStaying one step of our guests' needs to anticipate requests and offer tailored recommendationsBeing our guests trusted contact – helping with everything from bill issues to restaurant recommendationsWhat We Need From YouCommunication skills - guests will need to come to you with concerns as well as compliments, so you\'ll be easy to talk toYour problem-solving skills will turn issues into opportunities, so every guest leaves with great memoriesFluency in the local language - extra language skills would be great, but not essentialLiterate and tech-savvy - you\'ll need a good grasp of reading, writing, basic maths and computer skillsFlexibility - working, weekends and public holidays are all part of the jobThe ability to work AM and PM shifts, including on weekends and public holidays.You must have working rights in Australia - If you are applying from outside of Australia, please specify your Australian work visa status in your application.BenefitsPaid Birthday LeaveHotel Perks like accommodation and Food & Beverage discountsEnhanced parental leaveYour career journey will be supported through our lifelong development programIHG Career Milestone celebrationsTransfer of entitlements as you move and grow with IHGAccess to our discount retail platform that makes your pay go even furtherWe give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the room they need to belong, grow and make a difference in a cooperative environment.
We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us and you\'ll become part of our ever-growing global family.Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job?
We\'ll never know unless you hit the \"Apply\" button.
Start your journey with us today.
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📌 Guest Service Agent
🏢 IHG Hotels & Resorts
📍 Canberra