Overview
Momentus provides industry-leading event and venue management software to customers in over 50 countries, serving thousands of customers that power millions of events. Our platform offers event professionals leading-edge SaaS technology providing a 360 view of their business, helping cut costs, save time, and increase revenue. Our client list includes ExCel London, Manchester United, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany, and the Sydney Opera House.
Working @ Momentus
Surround yourself with highly motivated co-workers that push you to be your best each day. Momentus offers a fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.
Job Description
At Momentus, we empower our customers around the world to bring extraordinary events to life. Our Customer Success team plays a vital role in making this happen, serving as strategic partners to maximize value, foster deep product adoption, and nurture long-term relationships. As a Customer Success Manager at Momentus, you’ll be at the heart of our customers\' journey, building and maintaining strong relationships to ensure their success and satisfaction. You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor, working closely with customers to understand their goals, support strategic planning, and build executive alignment. Your role is to help customers unlock the full potential of our solutions and maximize their ROI, making a real impact on their success. If you\'re passionate about empowering customers, driven to add value, and eager to collaborate within a dynamic team, we’d love to see how you can help define the future of Customer Success at Momentus.
Responsibilities
- Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes.
- Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey.
- Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health.
- Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance while highlighting the benefits of new features and updates.
- Collaborate with teams to drive renewals, identify cross-sell/upsell opportunities, and increase retention.
- Communicate complex ideas effectively to all stakeholders, using active listening and providing regular updates on key initiatives.
- Cultivate customer advocates for testimonials, case studies, and referrals, and streamline feedback for internal teams.
- Leverage data and analytics to track customer goals and drive outcomes, using trends to make data-driven recommendations during reviews.
- Encourage the use of self-service resources, such as knowledge bases, to empower customers and boost satisfaction.
Qualifications
- Proven experience in a customer-facing role, preferably as a Customer Success Manager.
- Strong communication and interpersonal skills.
- Ability to understand technical concepts and explain them to non-technical audiences.
- Problem-solving and conflict resolution skills.
- Familiarity with customer success tools (e.g. Gainsight) and Salesforce.
- Results-driven with a focus on customer satisfaction and retention.
- Events industry experience is a plus.
- Tech Stack: Microsoft Products, Teams, Zoom, Chorus, Salesforce, Gainsight.
Additional Information
- Paid Parental Leave: Celebrate life\'s milestones and bond with your recent family members. We\'re there for you during those moments.
- No Dress Code: We value your individuality. Come as you are.
- Teammate Recognition Rewards and Swag: Celebrate milestones with a broad rewards network.
- Flexible Career: Work where you work best; focus on outcomes, not location.
- Professional Development: Access training opportunities through LinkedIn Learning.
- ️ Two tickets valued up to $500 to events hosted by our customers.
- CEO Impact Award: Recognition with a token of appreciation.
- Your Voice Matters: Regular reviews and open feedback culture.
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