Job Title: Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.
About the Role:
* Technical Support: Provide technical assistance to clients via phone, email, or remote desktop sessions.
* Troubleshooting: Identify and resolve technical issues related to hardware, software, and network connectivity.
* Problem Resolution: Analyze and resolve complex technical problems in a timely and efficient manner.
* Client Communication: Communicate effectively with clients to understand their needs and provide solutions.
Requirements:
* Experience: 2 years of experience in a similar role supporting Microsoft environments.
* Skills: Strong technical skills, excellent communication skills, and a strong problem-solving ability.
* Certifications: Relevant certifications such as CompTIA A+ or equivalent.
Benefits:
* Competitive Salary: We offer a competitive salary package that reflects your skills and experience.
* Professional Development: We invest in our employees' professional development through training and certification programs.
* Flexible Work Environment: We offer a flexible work environment that allows you to work from home or in our office.
How to Apply:
To apply for this role, please submit your resume and cover letter to us. We look forward to hearing from you.