Job Title:
Front Office Team Lead
About the Role:
* We are seeking a skilled Front Office Supervisor to lead our team in delivering exceptional guest experiences.
* The successful candidate will serve as a role model, motivating the team to achieve high standards of service.
* This position oversees daily tasks and manages guest arrivals and departures efficiently.
* You will address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.
Responsibilities:
* The Front Office Supervisor will supervise front office operations, ensuring compliance with policies and procedures.
* Excellent customer service skills are essential, responding to guest inquiries and resolving issues in a professional manner.
* Accurate records must be maintained, including guest arrival and departure information.
* Collaboration with other departments is required to ensure seamless guest experiences, such as coordinating room assignments and amenities.
* A clean and organized work environment is essential, adhering to health and safety standards.
Requirements:
* Proven experience in a supervisory role within an office environment, demonstrating strong leadership and team management capabilities.
* An extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
* Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
* Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
* Impeccable professional presentation, reflecting the high standards of the organisation.
* Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.
Benefits:
* 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
* 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
* Access to Minor Hotels ANZ paid parental leave benefits.
* Additional paid leave including Birthday and Study leave.
* Educational Financial support may be available to those who undertake development relevant to the company's business requirements.
* NIB Insurance discounts.
* Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
* Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon).
* Discount on Furniture.
* Wellbeing programs with Uprise (EAP).
* Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.
In this dynamic role, you will have the opportunity to grow and progress through your career, while contributing to the success of our business.