About Your New Company
Complex Travel Group (formerly RoundAbout Travel) is in its 17th year of trading as an online travel agency. We operate a number of niche brands selling premium airfares, tours, cruises and reward travel including 'RoundAbout Travel', 'Flat Beds', 'QFlyer', 'Flat Beds Tour + Cruise', 'Onboard Luxury' and 'The Well Connected Traveller'. We pride ourselves on exceptional customer service and are one of Australia's leading independent travel agencies.
Due to continued growth, we are now seeking a dynamic and experienced IT Coordinator to work closely with our IT Manager to manage multiple websites, hosting platforms, IT projects, security and innovation across our different brands.
The Opportunity
As a talented IT Coordinator, you will be able to work across a broad range of areas to support the IT needs of the business. The key responsibilities are:
Key responsibilities:
* Web & digital platforms
* Coordinate updates and changes to our brand websites
* Brief and manage external web developers
* Do basic content updates, testing and troubleshooting
* CRM & business systems
* Support day-to-day CRM use and improvements
* Help keep data clean, workflows efficient and users supported
* Assist in building custom functions and automation programming
* Projects & vendor coordination
* Act as the main contact for web and systems projects with external partners
* Help plan, track and communicate project progress
* General IT support
* Provide frontline IT support for staff (hardware, software, access, etc.)
* Escalate more complex issues to the IT Manager or external providers
We are a Monday to Friday, 9am to 5pm business so you get to keep your nights and weekends to yourself (unless we have a rare website outage). The role is full time but there is flexibility for the right candidate.
Operating from our conveniently located office suite at 99 Gawler Place, Adelaide not only do you get a premium office environment to work in but a fun team to help the day fly by. We are a social bunch, but also value opportunities to learn and develop from each other.
We love to reward and recognise our team and we offer a competitive salary package for your efforts. What more is there to say
About You
We are looking for someone who is passionate about technology, a fast learner and comfortable in a fast-paced environment. You don't need to know everything on day one, but you do need to be keen to learn and take ownership.
The ideal candidate will have a Bachelor's degree in Information Technology, Computer Science, or a related field.
Ideally you will have:
* Around 2–5+ years' experience in IT support, systems, web or similar coordination roles
* Experience with websites (WordPress-based) and a basic understanding of web development concepts
* Experience with a CRM or business system and an interest in process improvement
* Strong problem-solving skills – you enjoy figuring things out and debugging issues
* Good communication skills – able to translate between non-technical staff and technical partners
* Solid planning and time management – able to juggle multiple tasks and priorities
* The ability to work independently and as part of a team
Bonus points for (nice to have, not mandatory):
* Exposure to hosting or cloud services (e.g. AWS, cPanel, similar)
* Experience with automation, AI tools or system integrations
* Previous experience in travel or an online business environment
You must be Adelaide-based and comfortable working primarily from our office. We value people who get the job done, handle challenges with a positive attitude and enjoy contributing to a social, fast-paced environment. Cultural fit is as important for you as it is for us.
To summarise … why join us?
You will get access to …
* Attractive salary package, including monthly bonus, with reward and recognition opportunities
* Working hours are Mon-Fri 9-5pm
* Fun, casual working environment, with a nice fitted out office close to public transport
* Opportunities to learn and develop with great support
* Friday drinks, social get togethers and fun office banter
Only Adelaide based applications will be considered and please ensure you submit a cover letter and resume with your application outlining your technical experience against the requirements above.
Applications will close by 26 January 2026 (or earlier should a suitable candidate be identified) so apply today to join us at Complex Travel Group We look forward to hearing from you.