Senior Clinical Administrator (Consultant)- New Role
Senior Clinical Administrator – Child and Adolescent Neuropsychology Group
Location:
Carlton, Victoria
Position Type:
Part Time/Full Time (4-5 days a week)
About Us:
The Child and Adolescent Neuropsychology Group (CANGROUP) is a leading provider of child and adolescent neuropsychological and mental health services. Our highly dedicated team of neuropsychologists is committed to supporting the well-being of children and families. We are currently seeking a professional, detail-oriented, and proactive
Administration Coordinator
to join our team and to play a key role in supporting the operations for the medical (psychiatry/paediatrics) consultants in our clinic. Our team are committed to providing the best possible care, and we are looking for a team member who is highly motivated to provide a caring, empathic, and professional approach to all clients. You should have an interest in working with children and neurodevelopment.
Key Skills Required
Demonstrated excellence in English language proficiency (VCE English score of 85+ or equivalent qualification/experience level)
Excellent ability to translate complex medical, psychiatry and clinical concepts into simple, parent-friendly explanations
Exceptional multitasking capabilities with the ability to manage numerous responsibilities simultaneously
Professional communication skills suitable for high-stakes conversations with concerned parents
Advanced problem-solving abilities and the capacity to handle demanding requests with efficiency
Executive-level organisational skills and attention to detail in a fast-paced environment
Responsibilities:
As a Senior Clinical Administrator at CANGROUP, your primary responsibilities will include the following. Please note:
Experience in each of the areas below is essential.
Responsibilities
Patient Registration and Scheduling
Efficiently manage patient appointments, ensuring accurate scheduling and timely reminders.
Schedule and coordinate medical and psychiatry assessments and follow-up appointments.
Serve as the primary point of contact for families, providing compassionate and informative assistance with exceptional communication skills.
Greet and assist patients and their families in a friendly and professional manner.
Communicate complex clinical information to parents in clear, accessible language.
Respond to parent inquiries promptly and efficiently, providing accurate information on demand.
Documentation and Record Management
Maintain accurate and confidential patient records in compliance with clinic policies.
Assist in the preparation of intake forms and other necessary documentation.
Assist in the preparation and organisation of assessment reports.
Handle multiple documentation tasks simultaneously while maintaining attention to detail and accuracy.
Facilitate communication between the consultants, neuropsychologists, therapists, and other clinic staff.
Assist in organising team meetings and events to promote collaboration and information sharing.
Communication and Client Relations
Serve as a point of contact for phone and email inquiries, providing information and directing inquiries to the appropriate staff.
Liaise with healthcare providers and other external stakeholders.
Maintain professional communication standards when speaking with parents, demonstrating advanced interpersonal skills.
Navigate complex and sensitive family situations with diplomacy and professionalism.
Manage demanding situations with the efficiency and composure of a senior professional assistant.
You have a friendly, approachable, positive manner.
You have excellent communication skills, both written and verbal.
You can engage and facilitate a culture of high performance.
You have exceptional people skills, can empathise with clients, and uphold confidentiality at all times.
You have excellent crisis management skills and can handle client complaints (e.g., costs, outcomes, or waiting times).
You demonstrate exceptional professionalism in personal grooming and in maintaining cleanliness and OH&S standards at the practice.
Billing and Payments
Assist with billing, including verifying insurance information and processing payments.
Collaborate with the finance team to ensure accurate and timely invoicing.
Handle multiple billing inquiries simultaneously while providing clear explanations to families.
General Office Support
Manage office supplies, including ordering and restocking as needed.
Support the clinic's administrative needs, including photocopying, filing, and maintaining a tidy reception area.
Make a valuable contribution to the ongoing development of the business.
Demonstrate advanced organisational and multitasking abilities comparable to senior executive support roles.
Manage competing priorities and deadlines with precision and professionalism.
You are highly skilled in Microsoft 365 and its associated suite of products, including but not limited to Outlook, Excel, Word, Teams, and Forms.
Qualifications and Essential Skills
Proven experience (minimum 2 years) as an allied health, medical or legal administrative assistant.
Familiarity with medical or mental health office procedures.
Excellent organisational and multitasking abilities.
Strong communication and interpersonal skills.
High level of proficiency in Microsoft Office Suite and computer skills.
High attention to detail and accuracy.
Ability to multitask and manage multiple demands.
Understanding of medical and medicare billing processes is advantageous.
Must hold Australian permanent residency or citizenship to be eligible for this position.
Competitive salary based on the Health Professional and Support Services Award and will reflect your experience in similar roles (60,******,000 including superannuation).
A friendly, positive, supportive workplace focused on client and team wellbeing.
An engaging and dynamic workplace.
A supportive and collaborative work environment dedicated to making a positive impact on family and their children's lives.
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience to .
A written response providing evidence for "Key Skills Required" MUST be provided.
Your application will NOT be considered without this information.
Please include "Senior Senior Clinical Administrator Application – (Your Name)" in the email subject line. The deadline for applications is Monday, 1st December ****.
CANGROUP is an equal opportunity employer. We encourage candidates from all backgrounds to apply.
Thank you for considering a career with CANGROUP. We look forward to reviewing your application.
Your application will include the following questions:
How many years' experience do you have in the healthcare services industry?
How many years' experience do you have as a Clinical Administrator?
Which of the following Microsoft Office products are you experienced with?
Which of the following statements best describes your right to work in Australia?
How would you rate your English language skills?
Do you have experience in administration?
How much notice are you required to give your current employer?
Do you have customer service experience?
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