A global leader in digital services is seeking a Senior Principal - Customer Experience in Sydney. You will lead large-scale customer experience transformations in the Telecom and Media sectors. This role involves shaping experience strategies, driving service design, and engaging with stakeholders at the executive level. Successful candidates will have a strong management consulting background and expertise in technology-enabled CX. This position offers a hybrid work model and clear progression toward leadership roles.#J-18808-Ljbffr