Get AI-powered advice on this job and more exclusive features.Supporting a range of desktop environments connecting to a variety of Microsoft products and applications, the role is required to problem solve and deliver satisfactory outcomes in a customer friendly manner. In addition to the above, this position plays a crucial role in protecting an organization's information assets, managing risks, validation and ensuring compliance with applicable systems.About The RoleThe IT Support Specialist will:Provide Technical Support: Provide technical assistance to end-users on hardware, software, and network-related issues.Manage Incidents: Monitor and respond to IT incidents, ensuring timely resolution and minimal impact on business operations.Documentation: Maintain accurate records of support activities, including incident reports and resolutions.Collaboration: Work closely with other IT teams to escalate and resolve complex issues.System Monitoring: Continuously monitor IT systems to identify and address potential issues before they escalate.Emergency Response: Be available for emergency IT issues and provide support as needed.This is a Full-Time opportunity based in South Melbourne within our Information Technology Team. The position reports to the (INSERT REPORTING LINE).Key Selection CriteriaThe incumbent will have:A minimum of two years of IT experienceA bachelor's degree in information systems and/or equivalent work experience or IT professional certificationAvailable to work non business hours, some weekends maybe required.Extensive knowledge in Microsoft Platforms, especially Active Directory, Defender, Endpoint, Exchange Online, Purview, SharePoint Online and Team.Proficiency with LAN, WAN, and Wireless networking.Excellent communication skills, both verbal and writtenMaintain a high level of professionalism, confidentiality, discretion and caring attitudeAbility to participate collaboratively and constructively within teams of peers, staff and other stakeholders, as well as initiative and effective personal judgement when working aloneA knowledge and understanding of Aboriginal culture and values and an awareness of the current issues faced by Aboriginal children, young people and their familiesPlease address the full Key Selection Criteria outlined in the PD as part of your application.For a full position listing, please click APPLY. The Position Description is available for review at the bottom of the page.For More Information, Please ContactJames Chang at james.chang@mackillop.org.auOur OfferGenerous Salary Packaging - helps increase your take home paySCHADS Award Level 2 and 3 dependents on qualification and experience.Ongoing Career Development, Education and TrainingEmployee Assistance Program – free and confidential counselling, coaching and emotional support for work and personal challengesClick HERE to find out more about becoming a member of the MacKillop Family Services team and what further support we have to offer our employees.You Must Have aValid and current Driver’s Licence;Satisfactory Criminal History Check (paid for by MacKillop);Valid Employee Working with Children Check;Valid and current NDIS Workers Screening Check (for risk assessed / client facing roles). MacKillop can assist successful candidates with their application.Our CommitmentMacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person at MacKillop has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.Shortlisting for this position may commence immediately so please submit your application as soon as possible.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIndividual and Family ServicesReferrals increase your chances of interviewing at MacKillop Family Services by 2xGet notified about new Information Technology Specialist jobs in South Melbourne, Victoria, Australia.IT Service Desk Officer (12 month Fixed Term Contract)Melbourne, Victoria, Australia 1 week agoGreater Melbourne Area A$120,000.00-A$140,000.00 1 day agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 17 hours agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoTechnical Consultant, ICT InfrastructureMelbourne, Victoria, Australia 16 hours agoMelbourne, Victoria, Australia A$90,000.00-A$110,000.00 2 weeks agoMelbourne, Victoria, Australia 3 months agoInformation Technology Infrastructure Operations ManagerMelbourne, Victoria, Australia 2 weeks agoEast Melbourne, Victoria, Australia A$113,022.00-A$124,884.00 3 days agoMelbourne, Victoria, Australia 2 weeks agoSenior Consultant / Consultant - Technology & TransformationMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia A$100,000.00-A$100,000.00 3 weeks agoMelbourne, Victoria, Australia 1 week agoUtilities Consultants – Functional and Technical - expression of interestMelbourne, Victoria, Australia A$80.00-A$175.00 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoFootscray, Victoria, Australia 16 hours agoMulgrave, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia A$160,000.00-A$190,000.00 2 weeks agoMelbourne, Victoria, Australia $110,000.00-$130,000.00 4 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoExpression of Interest: IT, Network & Security Professionals (Contractor/Consultant/ Associate Opportunities)Melbourne, Victoria, Australia 4 months agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoEast Melbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia A$113,022.00-A$136,747.00 1 week agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr