**Job description**:
Our client, Scientific organisation are seeking a technically minded and passionate customer service consultant to work in their Customer Care team!
**Your responsibilities will include**:
- Dispatch Service Orders to engineers, scheduling and confirming bookings.
- Ensures customer inquiries are escalated in accordance with the Service Level Agreements.
- Daily invoicing and monitoring of revenue/credits.
- Liaising with internal and external stakeholders to investigate outstanding invoices.
- Communicating with and supporting functions of the Sales and Service teams
- Support the overall team in both a service and administrative capacity.
- Previous customer service experience
- The ability to communicate at all levels both internal and external to the business
- A results focused attitude with the ability to collaborate and work autonomously
- The ability to pick up technical information quickly
- Adaptability and flexibility in a fast paced environment
- Confident PC user, high level Word, Excel and Outlook (Salesforce experience will be highly regarded).
This is an exciting opportunity to join a agile and vibrant team, who are constantly challenged and driven to succeed. This organisation rewards its staff based on performance and you can expect a friendly and team orientated environment.
📌 Customer Care Consultant
🏢 DFP Recruitment Services
📍 Melbourne