Our client, AHG Stephen Pty Ltd, is a company based in Geelong that operates a quick-service Mexican restaurant in Grovedale, Victoria, under the Guzman y Gomez franchise. Through a franchise agreement, the business runs in line with the franchisor’s established systems, branding, and operational standards.
Guzman y Gomez is known for offering freshly prepared Mexican-inspired dishes, including burritos, tacos, bowls, nachos, and beverages, delivering a consistent dining experience to customers across Melbourne in line with the brand’s identity.
The company is currently seeking a Manager to join their team. In this role, you will be responsible for overseeing the restaurant’s overall operations to ensure smooth and efficient service. This includes supervising daily store activities, maintaining accurate pricing and product displays, and ensuring high levels of customer satisfaction. You will also manage staff, uphold operational standards, and drive business profitability.
This is a full-time position offering $76,515 to $77,000, plus superannuation.
Responsibilities include:
* Managing and determining the optimal product mix, inventory levels, and service quality standards to align with customer needs and sales targets.
* Implementing purchasing policies and local operational strategies within the framework established by GYG, including managing approved supplier orders and monitoring cost efficiency to maintain store profitability
* Monitoring sales performance and executing approved promotional campaigns and local marketing activities within GYG's brand guidelines to drive customer traffic and increase store-level revenue.
* Overseeing day-to-day store operations, ensuring accurate application of franchisor-mandated pricing, product displays, and service standards, and maintaining availability of all menu items.
* Delivering outstanding customer service by assisting clients with product information and promotional offers.
* Maintaining accurate records of inventory movements, financial transactions, and daily sales reports.
* Preparing and managing budgets, monitoring expenses, and ensuring cost efficiency in operations.
* Supervising, training, and motivating staff members to deliver high-quality service and uphold the companies’ operational standards.
* Implementing and enforcing occupational health, safety, and environmental regulations to ensure a safe and compliant workplace.
* Coordinating stock ordering and deliveries through the approved GYG supplier network, verifying the quality and quantity of received goods, and managing stock levels to minimise waste and ensure consistent product availability.
* Identifying opportunities for business growth and operational improvement to enhance customer satisfaction and profitability.
Qualifications:
* Must possess at least a Diploma in Business.
* Should have a minimum of one to two (1-2 ) years of similar experience.
* Capacity to work in a fast-paced environment and handle pressure during busy service periods.
* Ability to quickly resolve operational issues, staffing challenges, and customer concerns.
* Strong communication and interpersonal skills.
* Capability to manage multiple tasks such as staff scheduling, stock management, and service operations efficiently.
Pay: $76,515.00 – $77,000.00 per year
Work Location: In person