Responsibilities
* Serve as the primary point of contact for all customer enquiries, providing support via phone, email, and potential face‐to‐face interactions.
* Accurately process necessary information, including verifying details and securing any required documentation.
* Provide comprehensive guidance on service related questions, helping customers understand their options and make informed decisions.
* Maintain accurate records and notes by updating information in various databases and CRM systems to ensure all interactions are documented.
* Collaborate with team members to share knowledge and ensure a consistent, high‐quality level of service is provided to all customers.
Experience & Skills Required
* Previous experience in a call centre environment is essential.
* Previous experience in the travel, banking, or insurance sectors, would be highly regarded.
* Strong customer engagement abilities, with a natural ability to build rapport and guide conversations towards a positive outcome.
* Comfortable diffusing and resolving challenging conversations.
* Experience adhering to call related KPIs and processing a high volume workload.
* The ability to communicate effectively with a wide range of people and clearly convey information.
* Comfortable navigating multiple software programmes whilst handling enquiries, including databases and CRM systems.
Please note, successful candidates will need to undergo a Criminal History Check.
Qualifications
* No qualifications required.
Education
Secondary School/High School
Equal Employment Opportunity
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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