Overview
Who We Are
On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).
The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees).
The role
Position Title: Customer Service Representative
Location: Tamworth (Site based)
Responsibilities
- Effectively communicate with customers through various channels such as phone, email, and chat, to provide prompt assistance and resolve inquiries or complaints.
- Identify customers' needs and concerns and provide appropriate solutions or alternatives within company guidelines.
- Acknowledge and respond to customer feedback, suggestions, and inquiries in a professional and timely manner.
- Document all customer interactions, including details of inquiries, complaints, and resolutions, in our customer relationship management (CRM) system.
- Collaborate with other team members and departments to ensure seamless customer experience and follow-up on outstanding issues.
- Maintain a high level of product knowledge and stay updated on company policies and procedures to provide accurate information to customers.
- Maintain customer records.
- Maintain and monitor stock levels for product.
- Communicate with carriers, productions site and despatch.
- Handle and resolve escalated customer issues and complaints with professionalism and empathy.
- Contribute to a positive and supportive work environment, fostering teamwork and collaboration.
About You
- High school diploma or equivalent required; associate or bachelor’s degree is a plus.
- Proven customer support experience or experience in a similar role.
- Excellent verbal and written communication skills with the ability to articulate information clearly and concisely.
- Strong active listening and problem-solving skills.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
What we can offer the right candidate
You can expect a competitive remuneration package.
Extra benefits include:
- 7% employer contribution pension scheme
- Life assurance benefit of four times your annual salary
- 25 days holiday plus bank holidays
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