Help people create their tomorrow, while you create yours
We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.
How you'll make an impact
The Marketing team takes a strategic approach to marketing aligned to AMP's segment strategy and is responsible for the development and delivery of all marketing campaigns, collateral, customer engagement activity, data analysis, insights and digital. As a key member of the Lifecycle, Martech and Data team, the Delivery Manager supports the effective operation of the Communications Centre of Excellence. The role designs, builds and supports customer communications through the CCM platform, ensuring accurate, compliant and timely delivery across print, email, SMS and digital channels. You'll work closely with analysts, release management and business stakeholders across the end‐to‐end delivery lifecycle.
You'll make an impact by:
* Design and deliver end‐to‐end customer communication solutions aligned to business and regulatory requirements
* Perform impact analysis across data, templates, mappings, enclosures and forms
* Build and maintain communication templates, schemas, business objects and data mappings (batch and ad hoc)
* Configure and validate multi‐channel outputs (print, email, SMS)
* Produce and maintain technical and functional specifications
* Execute unit/system testing and support SIT, UAT and PVT
* Investigate and resolve defects, supporting releases and post‐release activities
* Apply build standards, data controls and quality guidelines consistently
* Collaborate with project, business, release and support teams
* Proactively identify risks, dependencies and opportunities for improvement
What you will bring to the team
* Experience with customer communications platforms (e.g. SmartComms, Adobe, Salesforce)
* Strong stakeholder and customer engagement skills
* Experience delivering communications in Banking or Superannuation environments
* Confident working knowledge of XML, XSLT, data mappings and SQL
* Familiarity with notices, statements and complaints management processes
* Experience using Jira and Confluence
* Background in marketing, communications or project delivery, ideally within financial services
You'll thrive here if...
If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset. Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next. If you're someone that can hold their own, you'll find AMP quite liberating.
Why we think you'll love working at AMP
Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on – better for it. We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first – at home and at work. In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work. Whether it's through our first‐class leaders who are invested in you and your success, through year‐round opportunities to volunteer, fundraise and give back to the community, or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.
We believe in the power of inclusion and diversity
We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.
Ready to create your tomorrow?
If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career‐defining moments, create your own tomorrow.
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