This range is provided by Just Digital People. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$100.00/hr - A$120.00/hr
We are currently working on an exciting hire for a Service Designer for a leading Government organisation, based in Brisbane with hybrid working structure, on a 6 month contract paying up to $950 p/d + super.
As a the Service Designer, you'll help shape meaningful improvements to customer outcomes and experiences—ensuring they're not only usable and desirable, but also feasible to deliver.
Working within a collaborative, cross-functional team, you'll design and refine end-to-end services that align with strategic business objectives. Your work will span customer journeys, service blueprints, and the intersection between digital and non-digital touchpoints.
In this role, you'll bridge the gap between customer experience strategy and service design execution—using systems thinking, co-design, and deep customer insights to improve how services are experienced and delivered.
Duties –
* Create and maintain current and future service design artefacts
* Collaborate with customers and internal stakeholders to understand pain points, motivations, and needs.
* Conduct and synthesise customer and stakeholder research and insights for service improvements
* Translate customer insights into initiatives
* Facilitate co-design and ideation workshops with cross-functional teams/stakeholders
* Prototype and test ideas before implementation.
* Identify opportunities to improve
* Work closely with CX enablement, UX/UI, Customers to deliver
* Contribute to the development of experience standards, design artefacts, and service guidelines
* Champion a customer-centred culture
Skillset –
* Experience working in collaborated team across product, digital, operations and change teams
* Ideal sector experience with public sector, insurance, health ideal
* Strong knowledge of CX disciplines, including: Journey mapping, Personas and empathy mapping, Prototyping, Service blueprints
* Qualitative and quantitative research and synthesis (please note the research part is a good way along and this is to implement.)
* Ability to identify customer needs and design services
* Experience facilitating workshops
* Strong communication and storytelling skills with
* Proficient in tools such as Miro, Figma, Adobe XD,
* Understanding of design thinking, systems thinking, and agile
* Strong facilitation and engagement skills across internal and external stakeholders
* Skilled at communicating human-centred design thinking and concepts visually and verbally
If this role sounds suitable and you are interested, please apply ASAP
Divisional Manager
UX/UI, Design & Product
M: 0466 655 056
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Design
* Industries
Government Administration
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