IT Process Consultant | NV1 Cleared | Federal Project
Cleared Recruitment is partnering with a global consultancy that delivers digital transformation and service management capability across Defence and Federal Government environments.
We're looking for an IT Process Consultant with NV1 clearance to join a key engagement supporting the design and delivery of ITSM process, architecture and tool strategies. If you're experienced in ITIL frameworks, process automation, or service integration models, this is a chance to make your mark on high-impact government programs.
Key Responsibilities:
* Lead and contribute to service management process design and implementation projects
* Assess maturity and design service improvement roadmaps aligned to strategic objectives
* Support architecture, configuration and roll-out of ITSM tools like ServiceNow, BMC, or JIRA
* Collaborate on service catalogue design, automation, AIOps integration, and operational reviews
* Design SIAM and FinOps models to support scalable cloud and infrastructure outcomes
* Produce clear documentation including operating models, proposals, process maps and reports
* Provide technical input on service desk transformations and end-to-end service delivery
What We're Looking For:
* At least 3 years' experience in service management or digital transformation consulting
* Hands-on knowledge of ITIL-based tooling (e.g., ServiceNow, BMC, Splunk, JIRA)
* Strong understanding of ITSM operating models and automation frameworks
* Excellent stakeholder communication and ability to simplify complex issues
* Exposure to cloud platforms and FinOps concepts (AWS, Azure, GCP preferred)
* Relevant certifications (e.g., ITIL4, SRE, COBIT, ServiceNow, or cloud credentials)
Eligibility Requirements:
* Australian Citizenship and an active NV1 Security Clearance
* Flexibility to work on-call or after-hours deployments when needed
This is a full-time role working within a high-performing, collaborative team, where your contributions will directly improve federal service delivery and IT system performance.
Contact Daniel on 0424 906 007 daniel@clearedrecruitment.com.au
At Cleared, we provide tailored recruitment solutions for individuals seeking their next opportunity and organisations searching for talent within Defence, Intelligence, and National Security.
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