Job Title
The Operations Support Officer is a pivotal role in delivering high-level administrative support to our operations team.
This key position involves preparing and verifying cargo handling charges for customers, reporting directly to the Manager Outer Harbour Operations.
Key Responsibilities:
* Prepare and assist in analyzing Bulk Business key performance data and operational metrics.
* Reconcile electricity invoices from energy retailers for both Inner and Outer Harbours.
* Generate and prepare service charges for customers at Kwinana Bulk Terminal (KBT) and Kwinana Bulk Jetty (KBJ).
* Verify applicable charges in line with established business processes.
* Liaise with customers regarding invoice details, including purchase order requests and monitoring.
* Produce reports detailing customer charges, associated costs, and other relevant data.
* Track and report casual and contractor working hours.
Qualifications & Experience:
* Proven experience in administrative and customer service roles.
* Strong understanding of financial information and invoicing systems.
* Familiarity with shipping and bulk operations terminology and documentation is desirable.
Technical Skills:
* Proficiency in PC and spreadsheet applications (e.g., Microsoft Excel).
* Experience with financial management systems.
* Excellent verbal and written communication skills.
* Strong attention to detail and analytical skills.
Benefits:
This role offers a fantastic opportunity to contribute to a dynamic operational environment supporting key logistics and port services.