As a proactive and highly organized Operations Coordinator, you will play a key role in driving operational efficiency by coordinating schedules, managing stakeholder communications, and supporting service operations. This ensures a seamless experience for both internal teams and valued customers.
The primary focus is on maintaining compliance, maximizing productivity, and providing a seamless customer experience through proactive planning and effective stakeholder engagement. You will work closely with the Pacific Service team to ensure efficient delivery of Planned Maintenance services.
Key Responsibilities
* Coordinate all Planned Maintenance activities monthly, allocating work to resources and prioritizing safety, compliance, and customer requests.
* Communicate with customers and stakeholders by providing ETAs, attendance details, and managing rescheduling or absenteeism promptly.
* Monitor technician progress, ensure accurate and complete data in ServiceMax, manage revisits, and drive backlog reduction by scheduling recovery work.
* Collaborate with Field and State Service Managers to review technician and subcontractor performance, identifying training needs and documenting non-standard events.
Support interdepartmental communication between Service, Sales, and Technical Support, handle related administrative duties, and prepare maintenance reports as required.
Required Skills and Qualifications
* Experience in a customer-facing or dispatch environment
* Strong administrative and coordination skills
* Advanced computer literacy, ideally with service software (e.g., ServiceMax)
* Excellent communication and stakeholder management skills
* Ability to work under pressure and manage competing priorities
* Strong attention to detail and time management skills
A comfortable working environment is provided, with access to discounted Health Insurance, Peer to Peer Recognition, Wellbeing Committee, and Empowering Wellness programs.