Role Summary
The ideal candidate will be the first point of contact for members applying for loans through our online lending platform, combining their lending knowledge with a passion for service and results.
Key responsibilities include:
* Respond to member enquiries about loan products, policies and eligibility
* Manage and assess online home loan applications and prepare proposals for Loans Acceptance
* Achieve individual KPI's that support broader organisational goals
* Maintain regular outbound contact with customers through our CRM to build strong relationships
* Ensure a seamless and positive experience for customers by owning the relationship from start to finish
Required Skills and Qualifications
The following skills and qualifications are necessary for this role:
* Minimum of three (3) years of mortgage lending
* Excellent communication and conflict resolution skills
* Strong sales and service expertise with a results-driven mindset
* Ability to work independently, stay organised, and achieve results remotely
* Knowledge of lending and insurance products and processes
* Tech-savvy with confidence using Microsoft Office, CRM systems and other business applications
* ASIC Tier II Accreditation (or willingness to obtain)
* Certificate IV in Finance and Mortgage Broking (or willingness to obtain)
Benefits
As a member of our team, you will benefit from:
* Remote working arrangements
* Extensive induction and training program
* Discounted financial products
* Professional development opportunities
* Well-being initiatives including a healthy living subsidy and employee assistance program and health insurance discounts
* Genuine career growth opportunities
What We Offer You
Join us as we bring regional banking into the future without losing the personal touch.
Apply now and take the first step towards a fulfilling career.
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