Moonlight Bay is seeking an enthusiastic Receptionist/ Guest Service Agent. You must be motivated, driven, with an excellent attention to detail.
Our hotel consists of a 62- self-contained hotel apartments overlooking the spectacular Roebuck Bay in the heart of town a fun place to live, work, experience and explore the beautiful Kimberley region.
Key responsibilities & requirements:
* Minimum 1 year previous experience in a similar role in a remote location
* Ensuring guest satisfaction and product quality standards are met, ability to demonstrate a commitment to outstanding customer service;
* Previous hotel reception experience including reservations, group bookings, room allocation, accounts and payments handling;
* Experience in Property Management System (PMS) is essential for the role;
* Enjoy working as part of a team but also possess the ability to work autonomously;
* Resolving guest complaints, and addressing feedback;
* Excellent communication skills (both written and verbal);
* Strong organizational skills with clear focus on quality and standards;
* Ability to be flexible with shifts, a 7-day rotating roster including weekends, evenings and early mornings is required.
Please include a cover letter with your application (including details of your availability to relocate). Only short-listed candidates with full working rights for Australia will be contacted.
Job Type: Full-time
Pay: $65,000.00 – $75,000.00 per year
Benefits:
* Employee discount
Ability to commute/relocate:
* Broome WA 6725: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
* Front desk: 1 year (Required)
Work Authorisation:
* Australia (Required)
Work Location: In person