Be part of the excitement of Accor family with limitless career opportunities and incredible benefits. W
We are seeking energetic and enthusiastic Part Time Guest Service Agent to ensure exceptional service is provided to our guests at all times making them feel both welcome and comfortable.
What will you be doing
Deliver service excellence from check in to check out and everywhere in between
Complete a wide variety of front office tasks which willensure that every day is different from selling the hotels facilities to taking reservations and maintaining guest accounts
Provide passionate knowledgeable and friendly service to external and internal guests at all times
Answer all telephone calls in a professional manner according to brand standard
Reconcile cashier floats at the completion of each shift.
Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
Qualifications :
Your Skills and experience include :
Previous customer service experiencein a Hotel environment
Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud
The ability to work under pressure multitask and think on your feet to quickly resolve issues is required
Strong communication skills and pride in personal presentation
A genuine customer service focus and a strong dedication to alwaysmaking our guests smile during their stay
Valid Australian working rights
Valid RSA or willingness to obtain prior to starting
Flexibility to work across a 7-day roster mornings afternoons and evenings
Additional Information :
Whats in it for you
An opportunity to Work Your Way Learn Your Way and experience Benefits Your Way at Accor
Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
Work alongside passionate industry professionals
Be mentored by experienced Accor Hospitality professionals who want to see you succeed
Remote Work : No
Employment Type : Part-time
Key Skills
Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette
Experience : years
Vacancy : 1
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