Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.
About the Role:
Reporting to the National Quality Business Development Manager, as the Homecare Operations Coordinator, you will lead, inspire, and drive change across our Homecare business to deliver best-practice outcomes for our clients. You’ll ensure services align with the Aged Care Quality Standards, promote continuous improvement, and uphold a strong governance framework.
Key Responsibilities Include:
* Monitor quality assurance activities, ensuring compliance with regulatory standards
* Support a centralised model that delivers consistent, high-quality care to both government-funded and self-funded clients
* Identify and implement service improvement initiatives based on performance outcomes and client feedback
* Foster strong partnerships with stakeholders, clients, and community networks
* Maintain systems that advocate for client rights and promote culturally sensitive, person-centred care
* Coordinate audits, risk assessments, and accreditation preparations
* Communicate quality and compliance standards across teams and support staff engagement in continuous improvement
* Collaborate across departments to align business development and operational excellence
About You
You're a confident and collaborative professional who brings passion and purpose to everything you do. You’re proactive, organised, and thrive in dynamic environments.
What You’ll bring to the Role:
* In-depth understanding of Aged Care Quality Standards and legislative frameworks
* Strong knowledge of quality management, risk, auditing, and continuous improvement
* Exceptional communication skills (written and verbal) and a people-first mindset
* Proven ability to build effective relationships and influence positive change
* Experience in project, quality or operations management in aged care or community health
* Ability to analyse data and translate insights into service improvements
Desirable Experience:
* Experience with ISO9001:2015 or National Safety and Quality in Health Service Standards
* Familiarity with WHS, duty of care, and employee rights
* Previous involvement in audit processes or accreditation readiness activities
Our culture and benefits:
We work together as a team, we never forget that we’re people-focused, and we respect relationships with each other. With HCA you’ll be rewarded with:
* A fabulous discount on BUPA Private health Insurance – 7%!
* Enjoy flexible hybrid working conditions that empower work-life balance
* Access to extra leave with a day off for your birthday plus a rewards and benefits platform
* Salary Packaging - novated leasing available with Smart group
* Be part of a well-respected Australian based organisation of more than 3,000 employees!
* Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.