Receptionist - Brand NEW club in Osborne Park
Fitness Cartel Health Clubs – Osborne Park WA
We're bringing the Fitness Cartel experience to Osborne Park This is your chance to be part of something special from the very beginning
At Fitness Cartel Health Clubs, we're more than a gym – we're an exciting and fast‑growing brand with plans to expand to 60+ clubs by 2030. Our state‑of‑the‑art facilities include Cycle Studios, Reformer Pilates, cafés, a crèche, and saunas, creating a feel‑good environment that motivates, challenges, and inspires.
The Role
In this highly important role, you'll be the first face our members see when they enter the club. You'll assist them with heartfelt professional service, greeting members personally, answering phones, making protein shakes, selling retail products, and ensuring every interaction is electric.
Key Responsibilities
* Greet everyone and serve customers at both the front desk and café.
* Answer calls, handle queries, listen to complaints, and direct members to the relevant manager if necessary.
* Utilise the computer and our software systems to look up member details, create access key tags, process purchases, and assist members with booking classes.
* Assist parents with booking their kids into Kid's Cartel where needed.
* Learn about our supplement and apparel range to execute sales to members.
* Perform café duties, including using a coffee machine and making protein shakes.
* Maintain venue cleanliness ensuring the reception/café area is always neat and tidy, the supplement shelves are stocked, and apparel is precisely displayed.
* Perform opening and closing duties in a timely manner.
* Follow directions, prioritise, and complete tasks in a timely manner.
* Perform other related duties as required.
What you'll need to succeed
* Previous customer service experience with excellent communication skills.
* A "can do" attitude with a thirst for learning and an ambition for growth.
* A passion for health and fitness and eagerness to work in the industry.
* Be reliable, proactive, punctual, professional and well‑presented.
* Have a strong work ethic.
* Show initiative, be highly motivated and an adaptable team player, with the ability to multitask.
* Computer literacy and ability to learn new systems.
* Communicate and uphold policies and procedures of the business to customers and staff.
* Hold a current First Aid & CPR Certificate (or willing to attain).
* Have flexibility to work hours suitable for the operations of a gym (shift schedules are provided in advance).
* Have Australian working rights.
What we'll offer you in return
* A Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand.
* Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
* Perks:
o FREE gym membership to all Fitness Cartel locations.
o Discounts on supplements, apparel, and café products.
o Access to Merse Wellness Spas at discounted rates.
o Work in state‑of‑the‑art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.
How to Apply
Click 'APPLY' to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received, so don't wait—apply today
Only candidates meeting our selection criteria will be contacted. No agencies please
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