It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.
We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.
Make a real impact in your local community.
Do you love connecting with people? Are you passionate about helping others? This role is your chance to combine customer service skills with community engagement and enjoy flexibility while you do it.
Why join Medibank?
We're on a mission to create Australia's healthiest workplace. Here's what that means for you:
* Flexibility: Work in-store, from home, on-site with partners, and out in the community.
* Health & wellbeing: access virtual GP consultations, 24/7 Employee Health Support Line, health coaching, pregnancy and parenting support and more.
* Subsidised private health insurance + fully subsidised Healthy Living Extras.
* Leave for life's moments: Paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Day and more.
* Growth & development: Career pathways, learning programs, and opportunities to innovate within community teams.
* Inclusive culture: Seven Employee Networks supporting belonging and inclusion.
About the role
We have a full-time hybrid opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant, at our Ipswich QLD store.
This role includes a flexible rotating roster working Monday to Friday with some Saturday work. This hybrid model will typically involve 3-4 days working on-site from our Ipswich store and the remaining days working from home.
* On-site hours typically align with local business hours (9am – 5pm)
* When working remotely, you'll be rostered between 8am - 8pm with maximum 8-hour shifts (e.g. 9am - 5pm or 12pm - 8pm).
As the face of Medibank in your area, you will:
* Help customers choose the right health cover and services.
* Support them across multiple channels – in-store, over the phone, online, and in the community.
* Build lasting relationships, and trust through personalised conversations.
* Solve everyday challenges and share ideas to improve how we work.
You will be a part of a geographically based, cross‐functional team, with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area.
What we're looking for
You don't need health insurance experience – we'll teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team.
* Great at building rapport and explaining things clearly.
* Comfortable using technology and learning new systems.
* A team player who is adaptable and proactive.
* Detail‐focused and committed to protecting customer privacy.
What you'll get
* Salary: $63,660 + 12% super + monthly performance incentives.
* Benefits: Health cover discounts, wellbeing programs, flexible work, and more: https://careers.medibank.com.au/the-medibank-experience/
* Purpose‐driven work: Help improve health and wellbeing in your community.
Inclusion and Accessibility
We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates, and candidates with a disability.
Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work
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