As a Funeral Services Support Specialist, you will play a vital role in ensuring our clients receive exceptional care and support during difficult times.
About the Role:
* This is an opportunity to work with a dedicated team providing administrative support for funeral services
* You will be responsible for receiving and responding to client inquiries, preparing documents and other materials as required
* Maintain accurate records of client interactions and service requirements
Key Responsibilities:
* Act as the first point of contact for clients, visitors, and telephone enquiries
* Ensure reception is welcoming, neat, and tidy and reflects a professional image
* Provide administrative support for the team (data entry, preparing letters, presentations)
* Receive payments and issue accounts and associated correspondence
* Identify service requirements with sensitivity to client grief, beliefs, traditions and rituals
* Maintain up-to-date knowledge of products and services
* Complete funeral documentation accurately and on time
* Explain costs and payment terms clearly
* Liaise with service providers, such as clergy, florist, newspapers and other suppliers
Requirements:
* Experience in a service-driven organisation
* Competent keyboard/computing and telephone operating skills
* Be people-oriented and communicate effectively both in-person and on the telephone
* Be sensitive to grieving people, their values and beliefs and possess a level of comfort of working with the deceased
* Interpersonal skills to work in a close team environment and proactively support the team
* Willingness and motivation to undertake training and development programs
* The ability to respond appropriately to client/family concerns
* A sense of ease working with grieving families and the deceased
* Current status as Justice of the Peace or eligibility to become certified
* A current unrestricted driver's license