Contact centre officer

Contact Centre Officer

Hours: Full time rotating roster (8 hour shift between the hours of 8am-6pm) (5 days in office while training for a minimum of 4 weeks)

Location: Newcastle, hybrid (minimum onsite 2 days week after initial training)

Payrate: $41/hour + super (must have contact centre experience)

TEMP - PERM: Initial temporary engagement with long-term opportunities for the right candidate

As a Contact Centre Officer, you will be responsible for handling incoming and outgoing customer communications via phone, email, chat etc. You will answer and respond to general advice enquiries, customer complaints, and follow-ups, and aim for first-call resolution. The role requires you to engage with potentially vulnerable members and recognise and understand the unique needs and value of different customers and customer segments.

Servicing superannuation employers.

What You Will Bring:

• Excellent communication skills, both written and verbal.
• Ability to work independently as well as in a team environment.
• Process-oriented and have great attention to detail, with the ability to multitask.
• Proven ability to work on tasks independently, whilst contributing to the team goals.
• Confidence in engaging with members and external stakeholders, maintaining a pleasant phone manner and great attitude.
• Ability to perform fundamental computer tasks, with advanced skills in Word, Outlook, and Excel.
• Demonstrated ability to provide exceptional customer service.
• Exhibits exceptional conflict resolution abilities and remains calm and positive when managing challenging situations.
• Understanding of the superannuation and financial services industry.
• Commitment to continuously expanding and updating knowledge.
• Ability to coordinate workflow and meet deadlines.
• Friendly, people-focused person who enjoys exceeding customer expectations.
• RG 146 complaint or commitment to undertaking study (desirable)

Please apply online or call 02 4978 7777 for a confidential discussion.

Contact: Mark Seery

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.