**Conductor - Seymour Talent Community**
- Join our Talent Community and be first in line for future Conductor roles in the North East (Seymour Region)
- Deliver safe, friendly customer service on board V/Line trains
- Complete a Certificate III in Rail Customer Service as part of your training
- V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade._
- V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge._
Looking for a full-time or part-time role with V/Line? Express your interest in upcoming Conductor positions across regional Victoria. You'll complete a full recruitment process now and be considered for roles as they become available over the next 3 to 9 months.
**About the role**
As a Conductor, you're not just a member of the Customer Group; you're the face of V/Line, ensuring every journey is safe, smooth, and enjoyable for our passengers onboard the train. Your role is crucial in delivering top-notch customer service and maintaining high standards on our regional trains across Victoria.
By showcasing your initiative and knowledge of V/Line policies, you'll ensure the safety and satisfaction of our passengers, contributing to V/Line's success and revenue protection.
Conductor work on rotating rosters. Shifts can begin as early as 3:30 AM and may also end at 3:30 AM.
Depending on scheduling and business needs, you may be required to sign on and work at various stations along the North East line within 80km of your Home Depot (Seymour).
Key Accountabilities include:
- ** Customer Service & Information**: Be the go-to person for passengers, providing assistance and information to customers face to face, and via a PA system
- ** Train Preparation**: Ensure trains are ready for service, from cleanliness to functionality
- ** Fare Management**: Handle ticket sales, checking tickets, and provide fare advice during train services.
- ** Platform Duties**: Oversee train departures and assist with luggage at stations
- ** Coach Duties**: Manage coaches during planned and unplanned disruptions and events
- ** Fault Reporting**: Manage and report any equipment or facility issues
- ** Emergency Management**: Be prepared to handle service disruptions and emergencies
The role is highly autonomous therefore you'll possess a level of maturity, previous success in operating in a safety and time critical environment and an absolute commitment to providing superior customer service.
**About a Talent Community**
Our Conductor Talent Community is your opportunity to express interest in upcoming full-time and part-time roles with V/Line along the North-East line. Even if there isn't an immediate vacancy, we're looking to connect with passionate, customer-focused individuals who are ready to help keep regional Victoria moving.
This approach allows us to build strong connections with future team members and ensures we're ready to move quickly when opportunities arise—often as our current Conductors take on new roles and challenges within the business.
**About you**
You will bring a mature approach, proven success in safety and time-critical environments, and an unwavering commitment to delivering exceptional customer service. You thrive in independent roles and excel under pressure.
- Completion of Year 10 or equivalent
- Valid Victorian Driver's License
- 24/7 availability for shift work
- Cash handling
- Strong verbal and written communication skills
- Ability to work within rules and compliance frameworks
- Friendly customer service skills
- Strong safety awareness
Importantly you align to V/Line's core values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, and Human Rights.
If your skills or experience don't exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.
**What we can offer**
In addition to free Myki travel, we offer:
- Community impact - Make a genuine difference. Work in a role that connects Victorians, every day.
- Huge potential - We're transforming, and you can to. Be a change maker, recognised for your contribution and creativity.
- Dynamic environment - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- Collaborative team - You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- Flexible working - We support flexible working. Work in a way that supports you to