A high-performing customer service professional is required to lead a team in a dynamic contact centre environment. Key responsibilities include guiding a group of support officers to deliver exceptional customer experiences across multiple channels.
Key Responsibilities:
* Lead and motivate a team of support officers
* Ensure consistent delivery of high-quality customer service across phone, chat, and email platforms
The ideal candidate will possess at least 2 years of experience in customer service leadership and demonstrate outstanding communication, problem-solving, and leadership skills.