Job Description
We are seeking a highly skilled professional to join our team as a Technical Service Specialist. The ideal candidate will have experience in maintenance and/or rebuild/assembly of slurry pumps, with a strong background in mechanical trade or engineering.
The successful applicant will be responsible for providing technical support for the Pumps business lines technologies portfolio, including onsite and offsite technical support for Metso team and customers.
Key responsibilities include:
* Coordinate all activity involved with MA Pumps BL technologies portfolio technical support.
* Provide high technical expertise in the area of troubleshooting, process knowledge, technical incidents, operation and maintenance for Pumps BL technologies portfolio through site visits.
* Participate in technical warranty claim or customer complaint handling process.
* Support areas include assisting in the form of technical information, diagnostic troubleshooting, root cause analysis, and technical investigation to internal stakeholders (Sales, Field Service, Quality depart.) and directly to our customers.
Required Skills and Qualifications
* Experience with maintenance and/or rebuild/assembly of slurry pumps.
* Mechanical trade or Engineering Degree qualification with at least 2 years' experience.
* Ability to read and interpret documents such as safety rules, drawings, operating and maintenance instructions, and procedure manuals.
* Ability to perform or learn how to do 3D scans on site and do 3D modelling with CAD.
* Ability to write routine reports and correspondence.
* Good written and oral communication skills.
* Must have current motor vehicle license.
* Ability to travel with short notice. Ability to work away from home, for extended periods and extended hours, on weekends or as required.
Benefits
* A competitive base salary reflective of your skills and experience with annual incentive program.
* Additional Annual Leave benefit for all permanent and maximum term employees.
* Flexibility in your working lifestyle – our team manages their own balance of working from home and in our office environment.
* Gender Neutral Paid Parental Leave of 18 weeks at full pay.
* Paid Volunteer Leave so you can give back to the local community or an organisation of your choice.
* Active Social Club and companywide social events as your social wellness is important to us.
* Family focused events as your family forms part of our close-knit community.
* Comprehensive medical benefits including discounted private health insurance for employees and immediate family.
* Company provided Salary Continuance insurance cover.
* Career development & education assistance to further your technical and leadership ambitions.