About the opportunity
The Assistant Director ServiceNow provides technical development expertise to support the delivery of systems underpinning the Tribunal's ICT strategy and operations. The role leads ServiceNow delivery, providing expert development advice and mentoring, while driving operational improvements that deliver measurable benefits. It provides structured insights to support innovation and performance, and works with stakeholders to deliver effective, user-focused solutions, ensuring system stability, risk management and continuous improvement to support high-quality service delivery.
About you
We are looking for an experienced technology professional with strong ServiceNow expertise, who can deliver user-focused solutions, provide expert advice, and work collaboratively to drive service performance and continuous improvement.
This role aligns with the SFIA 9 and to be successful you will possess:
* Experience provisioning and configuring ServiceNow software to support the achievement of service objectives
* Demonstrated capability to design, develop, verify, test, document, maintain and refactor complex programs and scripts within ServiceNow and integration software services including APIs
* Experience leading continuity of ServiceNow service delivery, ensuring agreed service levels, security requirements and other quality standards are met
* Demonstrated capability to specify, design and architect large or complex ServiceNow components and modules
* Demonstrated capability overseeing the provision of specialist service or advice from third parties and vendors, to provide coherent advice and direction to executive
Qualifications
Essential Qualifications
* Vocational certification in ServiceNow Technology
Desirable Qualifications
* Academic qualification (degree, postgraduate) in technology and/or aligned qualifications
* Vocational certification in software development methodologies (e.g., Agile, Scrum, XP, SAFe)
* Experience with GRC – TPRM and/or ITO modules
Eligibility
* Australian Citizenship
* Required to undertake an Australian Federal Police Check and a Health Assessment
* Baseline Security Clearance
Benefits
* Competitive salary including generous superannuation employer contribution of 15.4%
* Salary packaging options
* Supportive career development opportunities
* Access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350+ gyms, free annual influenza vaccinations and free eye tests
* Generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance
* Employee Assistance Program for you and your family
* Positive and inclusive culture.
Equal Opportunities
The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQIA+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
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