Membership Services Representative - WARRAWONG Posted : 20 / 12 / 2024
Closing Date : 17 / 01 / 2025
Job Type : Casual
Location : Sydney
Job Category : Sport and Recreation
Join the Fastest Growing Fitness Industry in the World!
Job Description Who We Are BravoFit is the Australia franchisee of Planet Fitness (NYSE), a leading global fitness brand with over 2,700 clubs worldwide.
Our mission is to impact the lives of 1 million Australians through fun and affordable fitness in a welcoming, inclusive environment that promotes positivity and self-fulfillment.
Our Culture and Goals We value our people and culture, working collaboratively to open 8-12 new locations each year and growing our established clubs.
Our focus is on delivering excellent service and expanding our presence in the fitness industry.
Our Beliefs We aim to positively impact generations of Australians by making data-driven decisions, working smart and hard, and fostering accountability and partnership.
Our goal is to democratize fitness, one member at a time.
What Makes a Bravo-Fit We are passionate about creating positive impacts and redefining fitness through our high-value, low-cost model.
Planet Fitness is known as the Judgement Free Zone, offering a clean, comfortable, and non-intimidating environment for all, especially first-time gym-goers.
We believe every fitness journey should be rewarding and inclusive.
Desired Skills and Experience Job Skill Set Requirements Excellent phone and communication skills Ability to follow directions well Ability to work independently Upbeat and motivating attitude Punctuality and organization Responsibilities Greeting and farewell to members and guests Monitoring club access for members and non-members Handling inquiries and complaints Explaining the Judgement Free Zone concept Answering phone inquiries and taking messages Providing club tours Selling memberships and processing agreements Operating POS system and managing accounts Scheduling PE sessions Maintaining the front desk and cleaning zones Performing club walk-arounds and restocking supplies Following opening and closing procedures Supporting new team members Completing club maintenance and administrative tasks Experience / Qualifications Previous customer service experience preferred Certificate 3 in Fitness Current First Aid and CPR certification or willingness to obtain within three weeks Working With Children (WWC) certificate or proof of application Recent National Police Check (within 12 months) Bravo Core Values Bravissimo – Confidence in bold actions WOW Factor – Exceeding member expectations WHIM – Humorous, inspirational, memorable #J-18808-Ljbffr