**You'll be working within a varied, complex role with one of Capgemini's valued customers onsite in**Port Kembla, NSW**, working with an accomplished team in a collaborative atmosphere.**
**You will provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigate, diagnose and resolve hardware and software faults related to end-user devices.**
- **Strong understanding of operating systems (Windows), hardware troubleshooting, networking concepts, and basic Intune skills**:
- **Providing End User device technical support and a customer-oriented service experience.**:
- **Managing the technical hub for walk-up requests**:
- **Troubleshooting desktops laptops and tablets running a Windows OS (10 and 11).**:
- **Working within Azure AD and Intune(MDM)**:
- **Troubleshooting AV devices in meeting rooms**:
- **Ability to work with composure and professionalism when dealing with multiple demands**:
- **Minimum 2 years experience with troubleshooting end user issues in a corporate environment**:
- **ITIL v3 Intune or relevant technical qualifications highly regarded**
**Job Description - Grade Specific**:
- **Demonstrated IT knowledge and minimum 2 years' experience in an IT support position,.**:
- **Working knowledge of Windows based systems, Intune with experience in the maintenance and support of HP laptops.**:
- **At least 2 years IT support experience using and supporting the Microsoft 365 Suite, Active Directory, Windows devices and printers.**:
- **Excellent understanding of computing hardware and strong problem-solving skills with the ability to quickly and methodically troubleshoot IT issues.**:
- **Excellent understanding of the ITIL framework.**:
- **Excellent customer service skills.
**Work Location - Port Kembla, NSW - 2505**
**What You'll Love About Working Here**:
- **You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.**:
- **We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.**:
- **At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.**:
- **We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called 'Celebrate'.