* MUST be and Australian Citizen
* $500/day inclusive of superannuation (depending on experience)
* Contract until June 30th 2026 with extension possibilities
* Fully Remote (must be Sydney based)
The Organisation
Join a leading global technology company, supporting clients through cutting-edge Data & AI solutions. The Data & AI Intelligent Platform Support Team delivers technical support for cloud-based products across a global customer base, helping clients unlock business value from IoT, analytics, AI, and BI technologies. This is a contract until 30th June 2026 and is a fully remote position. This role requires Australian Citizenship.
The Opportunity
Join as a Technical Support Engineer in the Sydney-based team (remote). You'll deliver high-quality, reactive technical support to customers, resolving post-sales issues across Dynamics 365 CE, Power Platform, and related technologies. The role requires strong problem-solving, communication, and customer engagement skills, with a focus on diagnosing errors, answering usage queries, and ensuring timely resolution of support cases.Responsibilities include:
* Ownership of the Customer Support Experience: Act as a technical focal point in global customer interactions, delivering timely, accurate, and effective solutions
* Ownership of the Resolution for Customer's Issues: Use trace/debug tools, source code, and internal systems to identify root causes and implement fixes; collaborate with global escalations and product teams
* Customer Advocacy: Enable customer self-service, educate on technologies, and enhance support satisfaction
* Product/Process Improvement: Document resolutions, provide feedback for engineering/product enhancements, and adopt evolving support practices
Required Skills
* 2+ years' hands-on experience with Microsoft Dynamics 365 CE (Customer Engagement)
* Experience with at least 60% of the following:
o Dynamics 365 Sales
o Dynamics 365 Customer Service
o Dynamics 365 Contact Center
o Customer Insights – Journeys
o Power Pages
* 2–3 years of technical support experience, preferably in a customer-facing role
* Strong understanding of:
o Basic networking concepts (e.g., DNS, protocols, network components)
o Front-end technologies (HTML, CSS, JavaScript)
o SQL (including query optimization and Dataverse structure)
o At least one programming language
* Excellent verbal and written communication skills
* Fluent English – reading, writing, and speaking
* Australian Citizenship (mandatory for clearance requirements)
Preferred Skills
* Experience supporting the broader Microsoft Power Platform (Power Apps, Power Automate)
* Exposure to Microsoft stack technologies such as:
o SQL Server, IIS, ADFS, Exchange, Visual Studio
* Experience in pre-sales, on-prem environments, or solution consulting
* Strong customer engagement skills – managing expectations and building trust
* Familiarity with support case workflows and service level agreements (SLAs)
Benefits
* Work with one of the world's top tech companies in a high-impact support role
* Structured onboarding and mentor support
* Collaborative global team and diverse work culture
* Fully remote role
How to Apply
If you're ready to take on this exciting opportunity and join the team, please apply here or, alternatively, you can email Travis from our Sydney office at travis.jenkins@teksystems.com quoting Job Reference 544214 to register your interest.
#J-18808-Ljbffr