Lead Business Analyst (12 Months Fixed Term Contract)
Join our PMO and lead business transformation projects that enhance lives without limits.
19th February, 2026
At MSWA our purpose is to empower Western Australians with neurological conditions to live their best lives. We're looking for a passionate Lead Business Analyst to join our team and drive impactful transformation and process improvement initiatives.
Responsibilities
As a Business Analysis Lead at MSWA, you'll spearhead business analysis activities for both transformation and process improvement initiatives. You will oversee team members, ensuring work is effectively prioritised and adheres to best practice standards. This role is hands‐on, involving requirements elicitation, process modelling and improvement, service redesign, solution evaluation, project planning, and stakeholder engagement.
* Run workshops, interviews, and other methods to gather requirements.
* Document and analyse current processes, spot improvement opportunities, and set baseline performance measures.
* Work closely with stakeholders to redesign processes and co‐create efficient service blueprints.
* Assess potential solutions and vendors to ensure they align with our business needs and goals.
* Help define the scope, objectives, deliverables, and project plans.
* Lead workshops, meetings, and showcases with both internal and external partners.
* Analyse and validate data requirements, mapping, and migration strategies to ensure smooth data transitions to new systems.
* Maintain project backlogs, support testing, and manage change, including stakeholder engagement, impact assessments, communication, training, and training guide development.
Qualifications
* 5 or more years' experience in a Lead Business Analyst role (or similar) on large programmes of change with a hybrid agile delivery approach in a medium to large organisation.
* Experience working with external partners / system integrators and teams to deliver successful outcomes.
* Experience in appropriate work tools e.g. Lucid, JIRA and Confluence.
* Understanding of User Experience (UX) principles and best practices.
* Self‐starter with a proactive mindset, positive attitude and strong work ethic.
* Ability to adapt quickly to changing priorities and thrive in a fast‐paced work environment.
* Excellent communication and stakeholder management skills, with the ability to effectively engage with and influence diverse audiences e.g. business leaders, business teams and technical teams.
* Strong analytical and problem‐solving abilities.
* Excellent written and documentation development skills.
* Excellent leadership and team management skills, with the ability to motivate cross‐functional teams.
* NDIS worker screening check and NDIS orientation module.
Desirable
* Experience in Service Design / Service Blueprinting.
* Understanding of the Software Development Lifecycle.
* Knowledge and experience working in the not-for-profit sector and/or NDIS.
Benefits
As a not-for-profit organisation we are fortunate to be able to offer generous salary packaging options to all our employees. Currently up to $18,500 can be packaged to cover things like living expenses, mortgage payments, or car leasing – this means you pay less tax on your income! We also offer generous leave policies, discounts on major retailers and an opportunity to do (what we think is) challenging and rewarding work every day. Above all you will be part of our purpose at MSWA to empower Western Australians living with neurological conditions to live their best life.
Application
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