Key to our success is a dynamic team of business analysts who work collaboratively across departments.
We are seeking an experienced Senior Business Analyst – Customer to join our growing organization. This key role contributes to shaping exceptional customer experiences through smart, seamless technology.
Key Responsibilities:
* Liaise with stakeholders to understand needs and lead the design and deployment of technology solutions.
* Develop clear business requirements and user stories to guide technical teams and ensure alignment with business objectives.
* Design test plans and execute testing to ensure delivered technical solutions function as required.
* Manage technical delivery teams (indirectly) and vendors to achieve defined goals.
Requirements:
* Relevant qualifications and experience: tertiary qualifications in business, IT, commerce, or a related field, with experience in a similar role—ideally within a medium-sized retail organization.
* Technical and analytical expertise: strong understanding of the Software Development Life Cycle (SDLC), business analysis (preferably with IIBA CBAP certification), and familiarity with systems such as MS Dynamics CRM, MS Dynamics F&O or other ERP/POS, Loyalty, and customer engagement platforms.
* Strong analytical and problem-solving mindset: Detail-oriented, inquisitive, and commercially aware, with the ability to assess business value and think strategically.
* Collaborative and adaptable communicator: Skilled at working across teams and levels, balancing multiple stakeholder needs, and communicating effectively in both written and verbal forms.
* Organised and delivery-focused: Well-organized, able to manage time and pressure effectively, and committed to delivering outcomes in dynamic environments.
What We Offer:
* A dynamic, friendly team environment where you'll be challenged and supported to achieve personal and business goals.
* Accelerating growth across Australia and New Zealand.
* Training pathways designed to encourage personal growth and professional development.
* Paid parental leave for both primary and secondary carers.
* Annual flu shots to help keep you healthy.
* Hybrid working – 3 days in the office, 2 days from home for better balance.
* Employee Assistance Program for additional wellbeing support.
Please note that every employer in Australia has the obligation to ensure that employees have the relevant working rights. All successful applicants will need to undergo a Right to Work check.