Introduction
Make a difference where it matters most. At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024-29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams. Join us in building a better future, one home at a time.
Why you will love working with us
* Purposeful impact – make a meaningful difference in people's lives by supporting inclusive, safe, and affordable housing.
* Growth and development – enhance your skills and advance your career through tailored learning opportunities.
* Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
* Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
* Supportive culture – be recognised and celebrated in an inclusive, values‐driven workplace.
Description
Reception and Facilities Officer
Location: We have three vacancies available for this role, located in Victoria, Western Australia, and Tasmania.
Employment type: Maximum Term – Part-Time (12 months)
Salary: $78,211 (pro rata) plus 12% superannuation and salary packaging
About The Role
The Reception and Facilities Administrator plays an important role in delivering front‐of‐house reception services and coordinating office facilities for Housing Choices Australia. As the first point of contact to visitors, the role provides a professional and welcoming reception experience, responds to general enquiries, and supports visitors, contractors and customers. The position is responsible for the effective day‐to‐day management of office facilities and administrative services, including office supplies, mail, contractor access, and local vehicle fleet coordination. Through a balanced focus across reception and facilities, the role contributes to a positive customer experience and supports a safe, well‐organised, and efficient workplace for staff and visitors.
You will
* Contribute to a collaborative, high‐performing team while continuing professional development and capability growth.
* Adhere to governance, risk, and compliance requirements, supporting risk mitigation and maintaining awareness of relevant standards. Support system and process improvements by maintaining operations and identifying efficiency opportunities.
* Collaborate and communicate effectively with internal and external stakeholders to achieve shared outcomes.
* Deliver efficient front‐of‐house and office operations, including reception services, administration, facilities coordination, and general operational support.
Skills and Experiences
About You
You're a great communicator with strong organisation skills and an eye for detail. You're happy to be the go‐to person who keeps things moving behind the scenes.
* Demonstrated experience in customer service roles, ideally within the community services sector or working with a diverse customer base.
* Previous experience in reception, administration, or facilities support roles is highly regarded.
* Well‐developed oral communication skills.
* Strong administrative skills.
* Strong influencing and relationship management skills.
* Well‐developed problem‐solving skills.
You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.
Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.
Our values in action
* People First – We build trust through empathy, kindness, integrity and active listening... we create meaningful relationships and deliver results that truly matter.
* Responsible – We follow through on our commitments and take ownership of our actions... with transparency, honesty and accountability.
* Purposeful – We aim high and take deliberate action... challenge the status quo, embrace change, and continuously improve to make a lasting impact.
* Collaborative – We work together with flexibility and shared purpose... through teamwork, innovation, strong strategic partnerships and listening to those we serve.
* Inclusive – We embed inclusion in everything we do... recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.
We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.
Belong at Housing Choices
We are an inclusive and values‐led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.
We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.
How To Apply
Apply now! Applications close: 18 June 2026, unless a suitable candidate is identified earlier. If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.
Disclaimer: To the best of Housing Choices Australia's knowledge, this information is valid at the time of publication.
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