Customer Service Team Member – Build your Career in Kitchens
This is a Customer Service Team Member – Build your Career in Kitchens role with Bunnings based in Mandurah, WA, AU == Bunnings ==
Role Seniority - junior
More about the Customer Service Team Member – Build your Career in Kitchens role at Bunnings
Join us and experience Bunnings from the other side of the counter!
What's in it for you when you're part of our team:
* Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
* Free standard OnePass membership
* Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
* 12 weeks paid parental leave, regardless of gender
* Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
* We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build
About the role
This opportunity is ideal for team members who are interested in Kitchens, interiors or home improvement projects and want to build their skills over time.
You'll start as a Customer Service Team Member, learning our service standards, systems and products across the store. From there, you'll gradually gain exposure to the Kitchens department, building confidence with kitchen ranges, storage solutions, fittings and how customers plan their projects.
What the pathway looks like:
* Team Member – learn store basics, customer service, systems and product knowledge
* Kitchen Expert (development step) – build deeper Kitchens product knowledge and support customers earlier in their project journey
* Kitchen Specialist – once fully trained and signed off, move into a specialist role supporting kitchen projects
This approach allows you to grow at the right pace, complete all required training and onboarding, and build confidence before stepping into a specialist role.
We provide an adult pay rate for 18 years of age and above at $28.64 per hour for this role.
What's involved
* Providing friendly and helpful customer service, with a focus on home improvement and kitchen projects
* Assisting customers to find the right kitchen products, storage solutions and fittings
* Learning about kitchen ranges, design considerations and common customer renovation needs
* Stock management and maintaining a safe, clean and tidy work environment
* Working closely with your team to deliver a great Kitchens experience
* Building knowledge and capability over time to support progression into Kitchens roles
You'll have
* A genuine passion for customer experience
* An interest in Kitchens, interiors, design, DIY or home improvement projects
* A willingness to learn and develop deeper product knowledge
* Strong communication skills and a genuine desire to help customers bring ideas to life
* The ability to work well in a team with a positive, can‐do attitude
* A commitment to safety, integrity and doing your best every day
When you're ready to give this opportunity a Red Hot Go, all you'll need to do is:
* Submit an application and complete an online chat interview (20 minutes)
* If successful, next step includes an online video interview (15 minutes)
* If you're a match, we'll invite you to an onsite meet and greet with our leaders (20 minutes)
You'll be part of a workplace where you'll feel like you belong.
We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.
We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you. For support, contact us at ****@bunnings.com.au.
Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.
About Us
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.
At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you're ready to have a go, apply today.
Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
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Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Bunnings team will be there to support your growth.
Please consider applying even if you don't meet 100% of what's outlined
Key Responsibilities
* Providing customer service
* Assisting customers
* Stock management
Key Strengths
* Customer service
* Product knowledge
* Teamwork
* Communication skills
* Interest in DIY
* Safety commitment
A Final Note: This is a role with Bunnings not with Hatch.
Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
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