Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.PROPERTY DETAILS5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts363 rooms with breathtaking views over MelbourneExclusive Club Lounge that offers club guests that elevated French joie-de-vivre experienceSophisticated modern dining with vibrant contemporary French flair at No35 restaurantUnique signature cocktails & refined exclusive ambience at Atrium Bar on 35Job DescriptionSupervising and managing the team of Reservations Sales Agents and the Groups Reservations Coordinator including task assignment and rosteringOperationally supporting the Reservations team including assisting at peak call volume times and being available to answer questions from the teamRegularly checking the average reservation handling times and coaching Ambassadors to meet service targets and brand standardsEnsuring there is quality communication and support between all internal stakeholders, such as, but not limited to Commercial Teams, Front Office and Food & BeverageCompleting and collating all daily, weekly and monthly reports with accuracy and in a timely mannerRoom inventory managementUpdating Opera Cloud with rates, packages, validity dates and availability controlAccountable for the ongoing management of partnership accommodationQualificationsKnowledge of OPERA Cloud and Delphi is idealAbility to manage staff and develop their skillsHighly organised and able to effectively prioritise tasksProjects a professional image through presentation and interpersonal skillsBe observant with a perception for ones surroundingsDisplay a high energy levelDemonstrate versatility in responding to guest requests and situationsAdditional InformationOpportunity to work at an iconic Melbourne luxury hotelExcellent Career opportunities within the Accor network – local and internationalCompetitive salary and benefits packageAccess to a world of benefits through the ALL Heartist card
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