Guesty is the all‐in‐one platform helping hospitality businesses worldwide automate, optimize, and scale their operations. We're a fast‐growing global startup transforming how the industry works — from guest experience to business growth.
With a powerful suite of features and integrations with over 150 industry partners — including Airbnb, Vrbo, Booking.com, Expedia, and Google Travel — Guesty empowers property managers to deliver top‐tier guest experiences while running more efficient, data‐driven operations.
We're proud to have over 900 team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you're looking to grow your career in a dynamic, global, and impact‐driven environment, we'd love to hear from you.
Technical Program Manager
As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty product to navigate their complex technical challenges. You will provide advanced guidance for customer use cases and lead the resolution of intricate technical hurdles. In addition to addressing immediate technical complexities, you will proactively drive product adoption to ensure clients achieve the technical optimization necessary for long‐term retention. This role requires a close, strategic partnership with Customer Success Management to analyze workflows and identify opportunities for deeper product utilization. Internally, you serve as the definitive "Voice of the Customer," advocating for real‐world client needs to ensure Guesty's product development aligns with features that drive value and revenue.
Responsibilities
* Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
* Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
* Empower client proficiency through high‐impact training and guidance, ensuring users are hands‐on and self‐sufficient in the Guesty product.
* Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product stickiness.
* Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
* Act as the internal "Voice of the Customer," translating real‐world client needs into actionable feedback and roadmap priorities for Product teams.
* Meet or exceed expectations in KPI attainment and professional development.
Requirements
* Minimum of 4 years of technical experience within the SaaS software industry or a technology‐driven environment.
* API literacy.
* Demonstrated problem‐solving skills and creative thinking.
* Strong communication and presentation skills.
* Ability to work independently and collaborate with cross‐functional teams.
Key Skills
* Technical aptitude: solid background navigating complex SaaS environments and mastering intricate technical use cases.
* Strategic problem‐solving: analyze customer configurations and workflows to provide optimal, scalable solutions.
* Expert communication & training: exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for clients and internal teams.
* SaaS product advocacy: experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
* Proactive drive: high level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
* Analytical thinking: identify trends across account cohorts and use data to track evolving product needs.
* Adaptability & evolution: thrive in fast‐paced environment and proactively embrace change — whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
* (Bonus) Market knowledge: familiarity with the short‐term rental market, OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
* (Bonus) Accounting knowledge: foundational understanding of trust accounting, ledgers, reporting, and bank reconciliations.
Guesty is proud to be an Equal Opportunity Employer. Guesty provides equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
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