Job Title Account Manager
Job Description:
We are seeking a highly skilled and experienced Account Manager to join our team. As an Account Manager, you will play a critical role in managing customer relationships, driving sales growth, and delivering exceptional customer experiences.
Responsibilities:
1. Manage customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives.
2. Contribute to implementing the segment and portfolio strategy to support retention and growth of customer portfolios.
3. Take ownership of managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints as required.
4. Collaborate with peers, team members, and key stakeholders to support lead identification and qualification.
5. Participate in customer initiatives, such as developing and maintaining relevant account and portfolio plans, to support ongoing relationship development.
Required Skills and Qualifications:
* Extensive experience in Inside Sales and Customer Relationship Management (CRM).
* A proven track record in account management, with the ability to build and maintain strong client relationships.
* Excellent communication skills, with strong interpersonal, engagement, and presentation skills.
* Strategic thinking, with the ability to adapt to change.
* Able to make an impact on the team's performance and culture.
Benefits:
As a valued member of our team, you will enjoy a range of benefits, including performance-related pay, access to thousands of learning programs, global presence across 22 countries, purchased annual leave scheme, additional Telstra day off, and more.
About Us:
We are a dynamic and inclusive organization that values diversity, equity, and inclusion. We seek individuals from various backgrounds, ethnicities, genders, and disabilities who share our commitment to building a connected future for everyone.