Key Responsibilities include:
* Provide sales support to a team of Travel Specialists including quote proposals, final documentation checks and booking systems assistance.
* Act as point of contact for clients and travel agents when Travel Specialist is not available
* Upload quotes and bookings from clients and travel agents into in-house reservations system (Travel Studio)
* Book packages or individual services as outlined by the travel specialists
* Produce accurate quote proposals and confirmation letters
* Maintain and update itinerary text in Reservations System
* Correctly load supplier cost and sell rates and margins as per A&K requirements
The Role requires high attention to details and excellent organisation skills, as well as ability to work autonomously and within specified deadlines.
Why this role?
* This is a great entry level role into the Travel and Tourism Industry.
* Opportunity to progress your career, not just in Australia but as part of our global business.
* We're a company that makes a difference. Abercrombie & Kent Philanthropy has proudly supported local communities around the world for many years.
* Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.
Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality.
Skills and qualifications required:
* Prior experience in the travel industry or recent travel qualifications
* Previous experience in an administration or support role
* Experience in a fast-paced office environment with high volume workload
* Confidence in dealing with multiple currencies and different rates of exchange
* Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook)
* Experience in using an in-house reservations system (Travel Studio preferred)
* Knowledge of a Global Distribution System (GDS) preferably Sabre or Amadeus
* Commitment to the highest level of customer service
* Strong multi-tasking skills and flexibility required
Benefits:
* Flexible working hours
* Opportunities for professional development
* Paid parental leave - 18 weeks at full pay
* Employee Assistance Program (EAP)
* Monthly birthday celebrations
* Staff discounts and Travel Benefit program
* An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.