The Compliance Officer is responsible for supporting and maintaining the organisation's SIL houses for compliance framework to ensure adherence with all relevant legislation, regulatory requirements, quality standards, and organisational policies within the National Disability Insurance Scheme (NDIS) environment.
The role will work collaboratively across all departments to monitor compliance activities, support continuous improvement initiatives, manage quality systems and ensure the organisation remains aligned with the NDIS Practice Standards, NDIS Quality and Safeguards Commission requirements and other relevant industry obligations.
Key Responsibilities:
Compliance Management
Monitor organisational compliance against NDIS Practice Standards and legislative requirements.
Assist with maintaining and reviewing policies, procedures, and compliance documentation.
Ensure compliance registers, risk registers, and legislative updates remain current.
Monitor changes in legislation and communicate relevant updates to management and staff.
Conduct regular internal audits and compliance checks.
Quality and Continuous Improvement
Support continuous improvement activities across the organisation.
Monitor and track corrective actions and quality improvement plans.
Identify compliance risks and recommend solutions to address gaps.
Assist with preparation for NDIS audits and accreditation requirements.
Maintain evidence required for audit purposes.
Incident, Complaints and Risk Management
Monitor medications, incidents, complaints and reportable incidents to ensure compliance requirements are met.
Support investigations and documentation processes.
Track trends and provide recommendations for risk mitigation.
Training and Staff Support
Support staff understanding of compliance obligations and organisational policies.
Coordinate mandatory training compliance requirements.
Assist with monitoring staff training records and qualifications.
Provide guidance to managers regarding compliance processes and documentation requirements.
Documentation and Reporting
Prepare compliance reports for management.
Maintain accurate records and filing systems.
Ensure confidentiality and secure handling of sensitive information.
Develop reports relating to quality indicators, audit outcomes and compliance performance.
Key Performance Indicators (KPIs)
Compliance registers maintained and current.
Internal audits completed within scheduled timeframes.
Corrective actions closed within agreed deadlines.
Mandatory training compliance maintained at organisational targets.
Audit readiness maintained throughout the organisation.
Timely reporting of compliance concerns and recommendations
Core Competencies
Communication and interpersonal skills
Time management and organisation
Problem solving and critical thinking
Accountability and professionalism
Collaboration and teamwork
Demonstrated experience in a compliance, quality and NDIS governance.
Knowledge and understanding of NDIS Practice Standards and the NDIS Quality and Safeguards Framework.
Strong understanding of legislation and regulatory requirements within disability services.
Excellent written and verbal communication skills.
Strong organisational skills and attention to detail.
Ability to analyse information and identify risks or gaps.
Proficiency using Microsoft Office Suite and electronic record systems.
Ability to maintain confidentiality and exercise professional judgement.
Qualification in Compliance, Business Administration, Disability Services, or Community Services.
Previous experience working within the NDIS or community services sector.
Experience with audit preparation and quality management systems.
Knowledge of risk management frameworks.
Mandatory Requirements
Current National Police Check
NDIS Worker Screening Clearance
Current Working with Children Check (Blue Card where applicable)
Current Driver's Licence
Current First Aid and CPR Certificate (desirable)
Newcastle, Newcastle, Maitland & Hunter NSW
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