* Are you a customer service superstar with a passion for creating positive experiences?
* Join a purpose-driven, compassionate team with a strong community focus
* Maximise your earnings with our leading salary packaging benefits
About THRF Group
The Hospital Research Foundation (THRF) Group is an impactful and dynamic profit for purpose organisation, with national and international impact. Our purpose is simple – together, fight for better health and wellbeing for our community through life-changing medical research and improved healthcare.
About the Role
We are looking for a permanent full time, front of house Business Services Officer to join our Administration team and play a key role in creating a welcoming, efficient and professional environment for staff, volunteers, donors and visitors.
As the first point of contact at our head office in Woodville, you'll be the friendly face and steady hand that keeps our reception and administrative operations running smoothly. This entry-level role is perfect for someone who thrives in a fast‑paced environment, enjoys variety, and takes pride in delivering exceptional customer service both face to face and over the phone.
You'll support day‑to‑day office operations, assist with donor processing, help onboard new staff, and ensure our shared spaces and meeting rooms are well‑maintained and ready for use.
Key Responsibilities
* Provide friendly, professional reception services including answering calls, greeting visitors and managing reception emails and enquiries.
* Support donation processing, lottery ticket sales and CRM data entry.
* Coordinate staff kitchen rosters, office supplies and maintain general office upkeep.
* Assist with new staff inductions, building access and maintenance, training bookings and staff photos.
* Manage mail distribution, couriers and archiving processes.
* Support events, staff wellbeing initiatives and ad-hoc administrative projects across the organisation.
* Liaise with internal teams, volunteers, external stakeholders and the general public.
* Work closely with the Administration Services team and lend a hand wherever needed across the organisation.
* Promote a positive workplace culture aligned with THRF Group values.
About You
We're looking for someone with:
* Strong communication and interpersonal skills.
* Warm, professional and a genuine commitment to excellent customer service
* Confidence using phone systems, CRMs and the Microsoft Office Suite, or willingness to learn.
* A proactive, adaptable, solutions‑focused approach and the ability to work both independently and as part of a small team.
* High attention to detail, organised and the ability to maintain confidentiality.
* A current driver's licence (required).
* A positive attitude and willingness to learn
What we offer at THRF Group
* More than just a job: Join a team deeply connected to our cause and the positive impact we create in the community.
* Mission-Driven Impact: Make a tangible difference in the lives of others while utilising your partnership and sponsorship skills.
* Growth Potential: Be part of a rapidly expanding team, with opportunities to develop your expertise and take on greater responsibility.
* Salary Packaging: Maximise your take-home pay with generous salary packaging options.
* Join a Dynamic Team: Collaborate with enthusiastic colleagues in a supportive and fulfilling work environment.
* Wellbeing Focus: We're invested in your overall wellbeing and offer a range of supportive benefits to help you thrive. Gym Membership, massages and fruit bowls are just the beginning
If you're an organised, proactive team player with a passion for customer service and you have the attributes to develop your skills and champion our values, we'd love to hear from you Apply Now with a Cover Page and your CV.
If you'd like to learn more, for a confidential chat please contact Marina Lonic, Executive Services Manger on