Job Type: Contract position | Full time position
Job Description
Randstad is working closely with a reputable technical services organisation to recruit a reliable and detail-oriented Customer Support & Operations Coordinator.
This role is ideal for someone who enjoys being at the centre of operations, supporting field teams and customers while keeping day-to-day processes running efficiently.
The role is part of the operations team, acting as a key point of contact between technicians, subcontractors, internal stakeholders and customers.
It involves supporting operational workflows, managing enquiries, and ensuring information is accurate, timely, and compliant.
A strong organisation and communication skills are essential in this fast-paced environment.
Responsibilities
Act as the primary contact for technicians and subcontractors, providing daily operational support
Manage incoming enquiries from clients and field staff via phone and email
Coordinate schedules, documentation, and operational updates
Assist with basic device, system, and application troubleshooting for field teams
Prepare reports and maintain accurate operational records
Ensure processes align with internal procedures and compliance requirements
Provide general administrative support to the wider operations team
Qualifications
Strong communication skills, both written and verbal
Highly organised with excellent attention to detail
Comfortable managing multiple tasks and shifting priorities
Confident using Microsoft Office, including Excel
Previous experience in customer service, administration, or operations support
A proactive mindset with a practical, solution-driven approach
Offer
Supportive and inclusive team environment
Training and development to support long-term growth
Opportunity for flexible work arrangements in the future
Clear potential for a permanent position
We actively encourage applications from any background.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
This role is being recruited by Randstad on behalf of our client.
Only shortlisted applicants will be contacted.
Please click here to apply.
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